Title Service Specialist I

About Vitu

At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered.

Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.

Job Summary

The Title Services Specialist role is a position in our Title Service Group. Title Services Specialists are required to:

• Reply to email messages, faxes and service tickets.

• Engage customers and determine how to assist them.

• Answer and effectively respond to inbound phone calls via call center applications.

• Respond to inquiries on vehicle titling and registration processes for various dealers, state motor vehicle agencies, customers and clients.

• Make outbound calls to dealers and state motor vehicle agencies (DMVs) to obtain vehicle title status.

• Process applications for duplicate vehicle titles, payments or changes to vehicle titles.

• Use company proprietary software for research, data entry, and account follow-up activity.

• Follow instructions and maintain workflow standards.

• Attain production and quality goals.

• Adhere to all company policies and procedures.

Responsibilities

• Handle documents in a timely and efficient manner while maintaining a consistent flow from one department to the next

• Sort and imaging Lender packets in vault/secure room

• Retrieve perfecting documents from a secured vault repository

• Sign off on State documents

• Follows established procedures and compliance requirements

• Performs other duties as necessary

• Ability to work a flexible schedule as needed, including occasional mandatory overtime

• Attention to Detail; good organizational skills; adaptability; demonstrates consistent accuracy and thoroughness; efficient and timely completion of work

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Compensation - The hourly rate range for this position is: $15.86 - $23.75

The final pay for this position will be determined by multiple factors including, but not limited to, location, education, experience, training and skills.

At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered. We have an Employee first culture and foster a collaborative environment where innovation, creativity, diverse ideas and opinions are valued. We value each team member and ensure they have the opportunity to grow and contribute to the success of our organization.

At Vitu, we care for our employees and their families. We offer a comprehensive benefits package including -

• Healthcare Coverage for you and your family covering Medical, Dental & Vision

• Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)

• Generous PTO

• Pet Insurance

• Retirement Planning

• ID Theft Insurance

• Life and Disability Insurance

• Commuter Benefits

• Accident & Hospital, Critical Illness Insurance

• Tuition Reimbursement

Vitu is an Equal Employment Opportunity Employer. We value diversity and are dedicated to providing an equal and inclusive working environment. We are committed to providing an environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, ethnicity, national origin or ancestry, disability, marital status, veteran status or any other category protected by applicable federal, state or local law. Vitu is committed to providing reasonable accommodations when requested by an applicant or employee with disabilities, unless such accommodations would cause undue hardship.