Manager - Claims, Asset Protection & Safety (CAPS)

The Opportunity Tsunami Express is building the future of express car washing powered by people, automation, and smart technology. With 75+ locations across the Midwest and aggressive expansion ahead, we are creating a high-performance network focused on operational excellence, customer experience, and protecting our people and assets. As the Manager of Claims, Asset Protection & Safety (CAPS), you will lead the companys efforts around claims management, investigations, safety response, and risk mitigation across the organization. This role is responsible for protecting customers, employees, and company assets while ensuring incidents are handled professionally, consistently, and with urgency. This is a highly judgment-driven individual contributor role that works cross-functionally with Operations, HR, Legal, insurance carriers, and executive leadership. The ideal candidate is calm under pressure, highly organized, investigative by nature, and trusted to make sound decisions in sensitive situations. What Youll Own: Claims Management Manage customer vehicle and property claims from initial report through final resolutionReview camera footage, gather documentation, communicate with customers, and coordinate with insurance partnersEnsure claims are handled consistently and aligned with company policies and operational standards Incident & Injury Response Lead response efforts for customer and employee injuries occurring on-sitePartner with Operations, HR, Legal, and insurance carriers to ensure accurate reporting and timely follow-upMaintain detailed documentation and support resolution of active cases Insurance & Fleet Coordination Serve as the primary point of contact for insurance carriers and Fleet ResponseSubmit and manage claims while advocating for Tsunamis operational interestsSupport insurance-related reporting, compliance, and documentation requests Asset Protection & Investigations Conduct investigations involving theft, shrink, policy violations, and operational concernsDocument findings thoroughly and provide recommendations to leadershipSupport proactive loss prevention initiatives across the portfolio Safety & Risk Management Monitor severe weather and operational risks across all marketsCommunicate risk alerts and response guidance to field and executive leadershipPartner with Operations, HR, and Learning & Development to implement safety programs, de-escalation training, evacuation procedures, and site safety protocols Reporting & Compliance Maintain organized records of claims, injuries, investigations, and safety incidentsDeliver weekly reporting to SLT/ELT on trends, open claims, cycle times, and operational risk exposureIdentify recurring issues and recommend operational improvements