Nursing Services Supervisor

Clinical Operations The Nursing Services Supervisor is responsible for the day-to-day operations of their designated region to ensure agency goals and superior patient care is achieved. - Manages and directs a team of clinicians including RN Case Manager's, RN's, LPN's, Social Work and Home Health Aide's to ensure a safe, effective, and appropriate home care service is provided - Functions as the primary resource to associate questions and concerns. Provides guidance to clinicians regarding questions concerning proper patient care. - Meets with clinicians regularly on an individual basis to provide guidance and information related to specific issues. - Collaborates with the QA department and provides education to staff regarding OASIS corrections and chart revisions - Provides direction to teams to assure client needs are met and services are provided according to the agency policies and procedures - Educates clinicians on clinical services, policies, and procedures, as needed - Serves as the clinical expert on home health guidelines and Medicare regulations to accurately respond to associate concerns and questions. - Ensures accuracy, completeness, and timeliness of clinical documentation in accordance with Agency policies and procedures, regulatory requirements, and industry standards. - Performs weekly review of clinician's productivity and reports to Area Manager - Coordinates 24 hour on-call and acts as a back-up to provide patient care if needed - Reviews on-call logs and provides a summary of reasons for calls and resolutions - Leads all weekly case conferences to review admissions, discharges and re-certifications, potential LUPA's, patient outcomes, team overall SHP scoring and other patient specific needs. Assures discharge planning is completed and required documentation is assigned and/or returned for upload to chart. - Conducts ongoing chart/clinician review to include: o New admission review o Frequency orders o Scheduled supervisory visits o Wound care o Visit exceptions: overlapping visits and visits less than 15 minutes o Outstanding visits: past due visits o Mileage: review for excessive mileage - Conducts ongoing Nurse meetings to perform in-services and promote educational training to clinicians based on Education Plan and identified regional skills needs. Personnel Management - Reviews employee timecards/payroll daily via the HRIS to monitor overtime, pay premiums, on-call, absenteeism, and ETO requests. Follows agency policy regarding ETO requests to assure adequate patient coverage is met. - Collaborates with human resources regarding policy/procedure violations or performance transgressions to deliver performance improvement plans and corrective actions - Assists in screening and interviewing of new Agency personnel and makes recommendations to Director, Clinical Operations and Human Resources. - Assists in new hire orientation and ensures precepting is completed to agency expectations - Performs annual observation visits with clinicians to determine staff competency and respond to educational and developmental needs - Completes performance appraisals timely to deliver effective feedback for success Staffing Oversight The Nursing Supervisor performs staffing oversight to assure adequate patient coverage in their designated region. Promotes self-scheduling for field staff and performs high level overview to plan for productivity. o Prioritizes referrals based on acuity and timely initiation of care requirements o Collaborates with the Area Manager to ensure territories are assigned appropriately to achieve adequate staffing coverage. o May perform screening calls to hospital and physician office referrals to assure patients are at home and available/ appropriate for admission and to confirm patient availability. o Collaborates with intake regarding scheduling of new admissions and evaluations. Maintains consistent communication with both the Intake department, marketing department and Area Manager regarding staff availability. o Partners with the Area Manager regarding staff vacations and call-in's to ensure patients are seen in compliance with the physician ordered frequency. o Collaborates with the intake department on a daily basis to review staffing needs to properly serve patient census and assists clinicians with self-scheduling as needed. Direct Patient Care - Provides skilled nursing services in accordance with adult and geriatric patient's plan of care. This includes a comprehensive evaluation, ongoing monitoring of home health services, as well as education and training to patients, caregivers, and family members. - Completes initial and ongoing assessments to establish an individualized home health plan of care with the following physician. - Administers nursing procedures and treatments as indicated by the physician to ensure patients achieve desired outcomes while on home health services. - Communicates with the physician regarding patient needs and reports any changes in patient condition and obtains physician orders as needed for revisions to plan of care. The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.