ESSENTIAL FUNCTIONS / RESPONSIBILITIES:

· Manage existing customer accounts.

· Follow up on quotations and manage the sales funnel for assigned accounts.

· Identify opportunities to increase wallet share with existing customers.

· Maintain strong customer relationships by addressing customer concerns, escalating as needed, and ensuring customer service excellence.

· Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.

· Identifies and works to remove obstacles which prevent quotes from being closed as wins.

· Work with various company departments to facilitate organic growth opportunities and optimize cost-to-price competitiveness.

· Ensure customer expectations are met and voice of customer (VOC) is heard within the organization.

· Work with customer care team on account development and overall customer satisfaction.

· Forecast orders/sales monthly using CRM and other tools.

· Documents activity using CRM (D365) on a daily and ongoing basis.

· Forecasts account opportunity potential using the CRM.

· Coordinate with production departments to resolve issues, provide customer support, and provide necessary follow-up in a timely manner.

· Keep management informed of information collected regarding competition, pricing, problems, etc.

· Travel as necessary support customers, strategy meetings, and/or trade or technical conferences. Estimated travel of 10%.

· Attends trade shows to represent the organization and/or to perform market research.

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