Novo Logistics

Position: Integration Solutions Lead - WMS

Location: Whitestown, Indiana

Competitive salary based on experience!

Company Description

"The Novo culture has the utmost respect for our team members, families, and the local community. As a member of Novo, we warmly welcome you and your family to the Novo team. We empower our team members to advocate for our cultural values of respect, safety, transparency, and continuous improvement. Our team is proud to work for Novo, and we’re proud to work with them.

Join us in making a difference for our partners."

Job Description

The Integration Solutions Lead – WMS will serve as the internal subject matter expert (SME) for warehouse management system (WMS) integrations, responsible for managing, designing, and optimizing integrations between Synapse WMS and third-party systems (e.g., customer platforms such as Flex, Stord, ERP, TMS systems).
This role requires a high level of technical aptitude, strong independent problem-solving skills, and the ability to operate with minimal supervision. The ideal candidate will excel in both immediate issue resolution (“fire-fighting”) and strategic
Integration planning to support long-term growth.

Essential Job Responsibilities

• Serve as the primary owner for all Synapse WMS system integrations, managing integration strategy, execution, and continuous improvement.
• Develop and maintain integrations between Synapse WMS and external systems (ERP, TMS, customer APIs).
• Design and support BODs, Integration Manager (IM) configurations, and middleware workflows for real-time and batch data exchange.
• Map data across platforms and create transformation logic for orders, ASNs, inventory, and shipping updates.
• Interface with operational teams, client representatives, and IT teams to gather requirements and deliver customized integration solutions.
• Collaborate with internal stakeholders and WMS support teams to optimize integration performance and address systemic issues.
• Monitor integration queues, proactively troubleshoot failures, perform root cause analysis, and drive timely resolution of system or data errors.
• Maintain comprehensive documentation, including field mappings, interface diagrams, and process workflows.
• Lead validation efforts for system upgrades, new integrations, and workflow changes to ensure seamless system continuity.
• Proactively identify system gaps or improvement opportunities and lead initiatives to enhance integration, scalability, and reliability.

Knowledge, Skills, and Abilities (KSAs)

• Deep understanding of Synapse WMS architecture, modules, and integration tools (e.g., Integration Manager, BODs, Core API).
• Working knowledge of warehouse operations, including receiving, inventory management, picking, shipping, and billing processes.
• Strong understanding of EDI standards (X12–850, 856, 810) and trading partner communication protocols.
• Knowledge of API standards and communication protocols (REST, SOAP) and system interoperability.
• Familiarity with ERP, TMS, and OMS platforms commonly integrated with WMS (e.g., NetSuite, SAP, Shopify).
• Proficiency in working with multiple file formats and data transformations (CSV, JSON, XML).
• Proven ability to troubleshoot complex integration issues independently, from root cause analysis through resolution.
• Exceptional verbal and written communication skills, capable of articulating technical concepts to both technical and non-technical stakeholders.
• Strong organizational skills with the ability to prioritize and manage multiple concurrent projects or onboarding initiatives.
• Self-starter mentality with aptitude to quickly learn new systems, APIs, and integration technologies.
• Ability to balance short-term firefighting needs with longer-term project planning and system enhancements.
• Experience supporting data warehousing or BI initiatives (e.g., exporting WMS data to analytics or reporting platforms) is a plus.

Applicants Must

• Have reliable transportation.
• Be legally authorized to work in the United States.
• Be at least 18 years old at the time of application.
• Be willing to submit to a background check and drug screen.

Education, Experience, and Certification Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related technical field, or equivalent practical experience.
• Minimum 3+ years of hands-on experience in system integration, software development, or technical implementation roles.
• Experience working within a 3PL warehouse environment, preferably in a multi-client operational setting.
• Familiarity with message queues, middleware, or cloud-based integration platforms (e.g., Boomi, MuleSoft, Celigo).
• Proficiency with API-based and file-based integration workflows (CSV, XML, JSON).
• Experience with scripting languages such as Python, SQL, or JavaScript is highly preferred.

Employment Type(s)

• Full-Time, Exempt

Compensation

• Salary (paid weekly via Direct Deposit).

Benefits

Medical, Dental, Vision, and Life Insurance

• Company-sponsored premiums for Medical Insurance, with a nominal team member contribution.
• Dental Insurance, Vision, Life Insurance policy, and other options.

401(k) Plan

• Company match option.

Paid Time Off (PTO)

• Paid Time Off hours in accordance with Company Policy.

Education

• Bachelors or better in Computer Science or related field

Licenses & Certifications

• Driver's License

Skills

• Results Oriented
• Troubleshooting
• Self-Direction
• Software
• Customer Support
• Interpersonal Skills
• Implementation
• Verbal Communication
• Visual Communication
• Problem Solving
• Information Technology
• Flexibility
• Client Support
• Computer Literacy
• Written Communication
• Analytical

Behaviors

• Thought Provoking: Capable of making others think deeply on a subject
• Team Player: Works well as a member of a group
• Leader: Inspires teammates to follow them
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Enthusiastic: Shows intense and eager enjoyment and interest
• Functional Expert: Considered a thought leader on a subject
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Self-Starter: Inspired to perform without outside help
• Goal Completion: Inspired to perform well by the completion of tasks
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.