As a Transaction Manager I in Customer Resolution Services, you will oversee high-risk processes and controls to mitigate risks effectively. Leading a team of 12-15 Specialists, you will be accountable for achieving key service metrics, meeting financial goals, ensuring satisfaction among business partners and employees, and driving continuous improvement initiatives. Your role involves making high-level decisions while adhering to risk and control guidelines, ensuring all work meets service levels and Legal/Compliance requirements.

Job responsibilities:

• Execute business initiatives through open communication with employees, peers, leadership, and other business lines
• Make informed business decisions using independent judgment, expertise, and documented policies
• Identify and own end-to-end process improvement opportunities, including recommending solutions and implementing changes
• Ensure adherence to operating policies, procedures, and legal/compliance regulations
• Manage team performance, leading by example and coaching for sustained results

Required qualifications, skills and capabilities:

• People management experience
• Minimum 3 years of experience in financial services
• Ability to drive change in a high-production environment
• Detail-oriented with the ability to work under pressure
• Deliver coaching and feedback effectively
• Multitasking skills to meet deadlines in a fast-paced environment
• Strong verbal and written communication skills
• Prioritization and organization skills to handle multiple assignments
• Problem-solving skills with a focus on balancing risk and customer experience
• Proficiency in MS Office Suite, especially Excel

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans