Responsibilities:

Provide customer service to both internal and external customers to meet their parts needs in
alignment with the company’s parts protocols and processes
▪ Receive parts requests from customers in person, through the internal Order Confirmation
Process, by phone or email and respond with a quote or information in a timely manner
▪ Receive, provide and issue purchase orders and receipts of goods
▪ Research availability of parts, either within the facility or from other resources as necessary
▪ Search part numbers using a computer or standard catalogue
▪ Mark materials with identifying information to communicate parts allocations to service work
orders
▪ Maintain communication suppliers and customers to ensure efficiency within the parts department
▪ Provide and maintain accurate back-order reports
▪ Effectively sell and cross-sell parts referencing active campaigns or promotions
▪ Complete all applicable inventory activities, work orders, PO’s, receipts of goods entry and put stock
away. Operates Forklift and other material handling equipment as needed.
▪ Participate in required inventory cycle counts and provide back-up support to other parts
department employees as required
▪ Participate in training to remain up to date on products represented by JJE and new/revised
protocols
▪ Process a variety of reports in written and electronic form (e.g. requisitions, paperwork,
reports, etc.) to distribute information and/or materials to appropriate parties.
▪ Assist the Rentals, Sales and Service Departments in scheduling by meeting regularly to
communicate status of parts orders
▪ Other duties as assigned.

Requirements:

▪ 3-5 years’ experience in a heavy equipment, construction or automotive parts and/or service
environment
▪ 3-5 years’ experience in Inventory Management
▪ Strong computer skills including Microsoft Office and ERP/Inventory Management systems
▪ Mechanical aptitude or previous exposure to heavy equipment parts
▪ Strong verbal and written communication skills and demonstrated ability to work well with
individuals within and outside of the organization
▪ Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals
▪ Ability to prioritize and organize workload in a fast-paced environment
▪ Basic mathematical skills
▪ Must be able to lift 50 lbs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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