The ISNP (Institutional Special Needs Plan) Coordinator is responsible for establishing and nurturing relationships with Senior Living Facilities and Skilled Nursing Facilities to introduce the affiliation with Provider Partners ISNP and IESNP (Institutional Equivalent Specials Needs Plan). This position is also responsible for identifying eligible residents, gathering essential information, reaching out to the residents or responsible parties to make them aware of the affiliation with Provider Partners and offer the eligible resident or responsible party the opportunity to meet with a Provider Partners Benefit Advisor.

ESSENTIAL POSITION FUNCTIONS

• Develop and maintain relationships with key contacts at participating facilities.
• Identify residents who meet plan eligibility requirements.
• Outreach to residents or responsible parties by person-to-person phone calls to present the affiliation information and offer the opportunity to meet with a Provider Partners Benefit Advisor.
• Ensure all activities comply with relevant regulations and industry standards, especially in healthcare-related services.
• Complete and return consent to contact forms (lead cards) to Provider Partners Health Plan.
• Maintains documentation on calls, feedback, and outcomes.
• Monitors census monthly to identify newly eligible residents.
• Provide education to facility leaders and interdisciplinary teams related to the ISNP plan benefits and eligibility requirements.
• Host ISNP Open House events for residents and responsible parties and various facilities.
• Maintains specific knowledge and updates related to the ISNP plan.
• Communicates enrollment status to Senior Vice President of Field Accounting and ASC Leadership.
• Completes other special projects as assigned.

EDUCATION & QUALIFICATIONS

• Previous experience (min 4 years preferred) in long-term care or assisted living.
• Previous experience (min 4 years preferred) in lead generation, business development, or a related role
• Ability to travel for on-site facility visits.

What’s in it for you? Benefits and perks include:

• Medical, vision & dental insurance with Telehealth option
• 401(k) retirement plan options
• Paid Time Off (PTO) and holiday pay
• Lucrative employee referral bonus program
• Paid training, skills certification & career development support
• Tuition assistance and certification reimbursement
• Continued education opportunities through tuition discounts and program partnerships
• Employee assistance program & wellness support
• Retail, food & entertainment discounts and so much more

Bring your heart to work! Caring people make the difference at American Senior Communities!

Compassion, Accountability, Relationships and Excellence are the core values for American Senior Communities. These words not only form an acronym for C.A.R.E., they are our guiding principles and create the framework for all our relationships with customers, team members and community at large.

American Senior Communities has proudly delivered patient centered care since the year 2000, with a long history of excellent outcomes. Each of our 80+ American Senior Community is part of the neighborhood in which it exists. Our leaders and staff live in surrounding areas and know the community well. As partners in senior care, we are not just doing a job, but following a calling.

We are Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran and other protected categories.

Equal Opportunity Employer
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