Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.”

Why join us?

• An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 10 years) and Employee Recommended award by the Globe & Mail (past 6 years)

• Competitive pay and discretionary or incentive bonus eligible

• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few.

• Family-friendly work hours

• With 175+ community bank locations, we offer opportunities to grow and develop in your career.

• Promote from within culture.

Why join this team?

• We have a culture that encourages an entrepreneurial spirit.

• We offer multiple opportunities for development and upward mobility.

What you’ll do

• The Wire Operations Supervisor role is responsible for day-to-day oversight of the Administrative Team and will act as a work coordinator for the Administrative Team.

• Responsible for load balancing and training support, while maintaining a presence in the production.

• Take the lead with escalations, testing, research, and analysis and will be the lead participant in testing both during and outside of regular business hours. Participate in procedure writing, capacity planning, audit requests, and planning and scheduling resources for UAT and/or Production releases.

• Hold team meetings and individual reviews with the specialists, senior(s), and on the processing team.

• Manage Workday request submitted by their respective team.

• Ensures the team has the tools to perform their job at an optimal level. Advocates for an inclusive environment, ensuring everyone has a voice.

• Manages group email boxes to ensure transactions are processed and customer questions are addressed timely

• Monitor and approve large dollar/NSF transactions and special queues requiring a higher level of expertise

• Timely clearing of exceptions (e.g. transactions requiring secondary review and outside of documented process) and daily reconciliations

• Support customer and internal banker calls including escalations

• Partner with 3rd party providers and internal support teams to address issues (e.g. connectivity) impacting system performance

• Ensure wire system is properly opened and closed daily

Qualifications:

• Associates Degree

• 5-7 years of experience Electronic Payments including Wire Transfer, Real Time Payments/Instant Payments and ACH, SWIFT Network, Clearinghouse

• Familiarity with Banking Regulations such as Dodd-Frank, Reg E, UCC4a as it relates to commercial payments

• Knowledge of Federal Reserve Bank Operating Circulars.

• Previous customer contact experience and Federal Reserve Bank Fedwire system a plus

Benefits:

Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance

Compensation:

The estimated annual salary range for this role is $59, 000-$77, 000 along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate’s qualifications, skills, and experience.

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From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.