Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.”

Why join us?

• An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 10 years) and Employee Recommended award by the Globe & Mail (past 6 years)

• Competitive pay and discretionary or incentive bonus eligible

• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few

• Family-friendly work hours

• With 175+ community bank locations, we offer opportunities to grow and develop in your career

• Promote from within culture

Why join the Office Management Team at 231 S. LaSalle, 2FL?

• We have a culture that encourages community spirit.

• While we are currently a small 3-member team, we are a mighty team. Our team acts as a central hub for managing daily office operations and administrative needs. Executives and commercial teams depend on us to help them focus on their main business goals and client relationships.

• Our office management team is in a unique position that allows us to collaborate with other departments, various lines of business, and executive management.

• We work in a beautiful, historic building in the heart of the financial district. We are surrounded by architectural details and murals that reflect commercial importance and history. Travelers from around the world visit our space.

Job Description Summary

Full-time receptionist of the second-floor desk at 231 S. LaSalle, ensuring that all Wintrust guests receive consistent, exemplary customer service while supporting the daily office operations of 2FL and 3FL of Wintrust Financial Corporation headquarters downtown. This position is 100% in-office. Hours are Monday through Friday, 8AM-5PM.

What You’ll Do

• Guest Experience: Provide a branded, warm-welcoming, and efficient process. The receptionist will be the first point of contact and the "face" of the company. Polished image and business attire is a requirement.

• Guest Management: Utilize Visitor Management Systems to oversee check-in/check-out process, pre-register guests and issue appropriate badges, and contact appropriate individuals upon arrival of guests.

• Calendar Management of Conference Rooms/Hotel Desks: Assist staff with reserving rooms and office space. Assist with ordering meals.

• Collaboration and Communication: Work with the Office Management Team and various Wintrust groups and Executives (e.g. Tech Support, Corporate Real Estate, Corporate Real Estate) that support 231 South LaSalle, including the Security Guards and JLL Building Management. Respond to general Office Management inquiries.

• Front Desk Supply Management: Ensure the front desk is well supplied, clean and organized. A professional presentation of the 2FL front desk area is essential.

• Mail Management: Support Office Management Team to receive packages, documents and distribute mail.

• Expense Management: Support Office Management Team to track expenses.

• Other: Provide other administrative support as necessary and special projects as assigned by Office Manager and Team Lead.

Required Skills/Abilities

• Communication & Interpersonal Skills: Active listening, clear verbal communication for phone/in-person, and professional email drafting.

• Technical Proficiency: familiarity with software like Microsoft Office Suite (Word, Excel), Outlook, and specialized scheduling/client management tools.

• Multitasking: Handling multiple, simultaneous tasks like phones, visitors, and emails without compromising quality.

• Reliability & Discretion: Maintaining confidentiality, punctuality, and dependability

• Customer Service & Problem-Solving: Ability to handle difficult callers or visitors professionally, identify the root cause of issues, and provide quick, efficient solutions.

• Professionalism: Representing the company's image positively.

• Adaptability: Ability to adjust to changes.

• Administrative Support: Managing data entry with close attention to detail and organizing information.

Education and Experience

• 3 years of relevant experience preferably in a receptionist role.

• Associate's degree or equivalent

Benefits

Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long-term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance

Compensation

The estimated hourly rate for this role is $24.00-$27.88, with eligibility for an annual bonus. Actual pay rate may vary based on several factors, such as a candidate’s qualifications, skills, and experience.

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.