Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.”

Why join us?

• An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 10 years) and Employee Recommended award by the Globe & Mail (past 6 years)

• Competitive pay and discretionary or incentive bonus eligible

• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few

• Family-friendly work hours

• With 175+ community bank locations, we offer opportunities to grow and develop in your career

• Promote from within culture

Why join this team?

• We have a culture that encourages an entrepreneurial spirit

• We offer multiple opportunities for development and upward mobility

What You’ll Do:

​Creates a high-performing team by providing training, coaching, career development opportunities, and feedback to all direct reports. Has knowledge and ability to adequately process hands-on transactions as needed and ensures the team has the tools to perform their job at an optimal level. Advocates for an inclusive environment, ensuring everyone has a voice. Daily tasks performed by the team include:

• Ensuring transactions are processed within predetermined SLAs and regulatory guidance

• Timely clearing of exceptions (e.g, transactions requiring secondary review and outside of documented process) and daily reconciliations

• Supporting customer and internal banker calls, including escalations

• Partnering with 3rd party providers and internal support teams to address issues (e.g. connectivity) impacting system performance

• Proactively engage with partners to ensure changes to underlying systems are incorporated into daily activities and well-tested

• Policy, Procedures, Reporting and Efficiencies: Develop and implement new process guidelines, procedures, SLAs and KPIs for the team. Encourage new ideas from the team members and drive change by proactively making recommendations for improvement within and across teams. Collaborates with operational excellence and business process improvement teams to ensure processes align with lean best practices. Ensure KRIs/KPIs are in line with established limits and develop action plans to remediate if necessary.

• Escalations, Problem Solving, and Governance: Handles more complex transactions and escalations across multiple disciplines. Partners with other Business Units such as Treasury Management, IT, Risk, and Compliance to ensure business processes are within regulatory and bank guidance/procedures/policies in support of providing best-in-class customer experience. Participate in internal audits and compliance reviews, including SOX and external attestations, and remediate identified gaps.

Qualifications:

• Associate Degree or equivalent

• 7-10 years of experience

• Experience with developing processes, procedures, and guidelines

• Understanding of Consumer Banking Regulations including Reg CC, Reg D, Nacha, Macha with a strong understanding of Reg E. Strong understanding deposit operations including ACH, EFT, Daily transaction processes.

Benefits:

Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance

Compensation:

The estimated annual salary range for this role is $71, 000-$92, 000, along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate’s qualifications, skills, and experience.

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.