Voyant Beauty believes our people are more than just employees; they’re the driving force behind everything we achieve. Our culture fosters teamwork, respect, and camaraderie, ensuring that every individual’s contribution is valued and celebrated. We invest in their growth, providing opportunities for development and advancement within our dynamic team.

Voyant Beauty is a company that specializes in the development and manufacturing, of beauty, personal and home care products. We work with various brands, retailers, and businesses to create customer formulations and products tailored to their needs. This can include skincare, haircare, bath and body products, fragrances, and more. Essentially, Voyant Beauty serves as a one-stop-shop for companies looking to bring their beauty and personal care product ideas to life.

Safety is a core value at Voyant Beauty. We prioritize the well-being of our team members, ensuring a safe and secure environment where everyone can thrive and excel.

If you’re seeking to be part of a team where your talents are valued, your safety is paramount, and your efforts contribute to meaningful change, then Voyant Beauty is the place for you. Come join us and be a part of our journey.

A Brief Overview

The Director of Quality Governance & Operational Excellence ensures the integrity, consistency, and accessibility of quality data across the enterprise while leading cross-functional response to hyper care and strategic initiatives that support agility, simplification, and continuous improvement. This role is a key driver of digital quality tool integration, cross-functional problem-solving, and enterprise-wide readiness for change and innovation. This role partners closely with IT, Quality, R& D, Regulatory, and Operations to drive adoption of digital quality tools, standardize reporting, and strengthen problem-solving capabilities across the network. This position plays a critical role in enabling data-driven decision-making, improving system utilization, and supporting enterprise readiness for change, but operates with shared ownership and collaboration rather than sole enterprise accountability.

What you will do

• Drive standardization of quality data definitions, reporting, and KPIs across sites, support development and maintenance of dashboards and metrics for deviations, complaints, OOS, and audit findings, partner with site quality teams to improve data accuracy, consistency, and usability, and identify gaps and opportunities in current reporting processes and recommend improvements
• Support implementation and enhancement of digital quality systems (QT9, Fix, LIMS, Valdata) in partnership with IT and site teams, contribute to the digital quality roadmap, including system upgrades, integrations, and process improvements, ensure systems are aligned with cGMP and data integrity expectations and drive user adoption and reduce reliance on manual reporting processes
• Support and help lead cross-functional response to quality issues and escalations, facilitate structured problem-solving (5 Whys, Fishbone, A3) and root cause analysis efforts, partner with site and functional leaders to drive timely resolution and preventive actions and provide clear updates and reporting on issue status, risks, and mitigation plans
• Lead or support enterprise initiatives focused on simplification, process improvement, and speed-to-market, partner with cross-functional teams on transformation efforts and system enhancements, identify opportunities for automation, efficiency, and improved integration across processes and contribute to continuous improvement efforts across the Quality organization
• Support oversight and coordination of the corporate New Product Stability Program, partner with R& D, Regulatory, and site teams to ensure timely execution and reporting, drive consistency and standardization across sites and monitor program performance and identify improvement opportunities
• Track and report KPIs, including: Digital tool adoption and utilization, Quality issue response and resolution timelines, Stability program execution performance, Reduction in manual reporting and redundancies and Progress on quality-related projects

Education Qualifications

• Bachelor's Degree in a scientific, technical, or engineering discipline (Required)

Experience Qualifications

• 10+ years in Quality Assurance, Quality Systems, or Regulatory Compliance in a regulated manufacturing environment (OTC, cosmetics, pharma, or personal care) (Required)
• 10+ years working with quality systems, data reporting, and/or digital tools (Required)
• 10+ years supporting cross-functional projects and problem-solving efforts (Required)
• 10+ years communication and collaboration skills (Required)
• 10+ years in a multi-site or contract manufacturing environment (Preferred)
• 10+ years familiarity with QMS tools (QT9, ETQ, LIMS, Valdata, etc.) (Preferred)
• 10+ years lean Six Sigma or continuous improvement (Preferred)

Skills and Abilities

• Data Integrity & Reporting (High proficiency)
• Digital Quality Systems (High proficiency)
• Crisis Management (High proficiency)
• Problem Solving (RCA) (High proficiency)
• Project Management (High proficiency)
• Stability Program Knowledge (High proficiency)
• Cross-Functional Collaboration (High proficiency)
• Communication (High proficiency)
• Continuous Improvement

To Staffing and Recruiting Agencies: Our company does not accept unsolicited curriculum vitae’s or applications from agencies. We are not responsible for any fees related to unsolicited curriculum vitae’s or applications and explicitly reserve its right to contact candidates presented in such unsolicited curriculum vitae’s or application.

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, color, national origin, sexual orientation, age, disability or veteran status. Voyant Beauty will consider requests for accommodations due to a disability impacting a qualified employee's ability to perform the essential functions of their position consistent with applicable laws. In addition to federal law requirements, Voyant Beauty complies with applicable provincial and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.