About the Company

Vantage Group Holdings Ltd. (Vantage) was established in late 2020 as a re/insurance partner designed for the future. Driven by relentless curiosity, our team of trusted experts provides a fresh perspective on our clients’ risks. We add creativity to tech-enabled efficiency and robust analytics to address risks others avoid. Vantage provides specialty re/insurance through its operating subsidiaries in Bermuda and the U.S.

Vantage has approximately 365 colleagues in both the United States and Bermuda. We have offices in Chicago, IL, Norwalk, CT, Alexandria, VA, Boston, MA, New York, NY, Atlanta, GA and Hamilton, Bermuda. Additionally, we are a highly geographically diverse workforce with colleagues based in 35 states and counting. We fully support work flexibility including remote and hybrid work arrangements.

About the role:

At Vantage, the Program Claims Manager is responsible for establishing and executing goals to implement the strategic vision for managing claims processed by Managing General Agents (MGA) and Third-Party Administrators (TPA). This role holds overall responsibility for the engagement and claim service outcomes delivered by our MGA and TPA partners. Key duties include leading the MGA/TPA Oversight Function, managing and overseeing third-party administrators, selecting MGAs/TPAs, auditing compliance with contractual and legal obligations, assisting with MGA/TPA contract drafting and placement, preparing special handling instructions, reporting fraud, providing training and ensuring compliance, developing workflows for accurate information exchange with MGA/TPA partners, and preparing and analyzing reports to assess MGAs/TPAs against key performance indicators and benchmarks. This position reports to the Chief Claims Officer.

The base salary expectation for this role is between $120, 000 and $145, 000. Actual base salary for the selected candidate may be higher commensurate with candidate experience and expectations. Additionally, Vantage offers its colleagues performance-based bonus potential, strong health & welfare benefits, retirement plans with company match, competitive time off plans, a highly flexible work environment, and much more.

Responsibilities & Accountabilities:

• Accountable for the performance of MGAs/TPAs engaged by the company, and responsible for effectively communicating outcomes to internal partners and senior management.
• With input from the line of business claim leaders, determine financial authority framework for MGAs/TPA's and provide financial oversight and authority on claims matters.
• Work closely with the underwriting team, program manager and other Vantage capabilities in the vetting and onboarding of new Programs, MGA's and TPA's.
• Develop and maintain close relationships with external and internal clients and partners, anticipating needs and immediately solving problems or concerns.
• Visible leader directing the development and mentoring of individuals and the implementation of strategic claim handling across multiple programs involving varied and complex lines of business and claims.
• Develop and implement MGA/TPA governance environment around claim handling protocols and procedures consistent with industry best practices and compliant with all legal and regulatory laws guiding the claim industry in all jurisdictions.
• Ensure timely, responsible, professional, and prudent handling of all claim liabilities within the assigned area.
• Develop, assess and report on progress in execution of strategy and on measurements of outcomes including the reporting of KPIs and goal progress.
• Collaborate with Vantage Programs & Data teams to collect appropriate monthly claim data and develop analytic tools to assess MGA/TPA performance.
• Perform claim audits and produce reports regarding audit results.
• Ensure the audit process satisfies regulatory requirements placed on Vantage by the State of Delaware.
• Embed a strong customer service focus into the organization and ensure the consistent delivery of superior customer service.
• Evaluate claims metrics to identify trends in claim activity and claim results and implement strategies to improve them.
• Work closely with the Program Management Team to develop further metrics to measure MGA/TPA performance and related claim results and progress.
• Communicate with Actuaries, Underwriting and senior management on significant claim activities and developments affecting company business.

Knowledge, Skill and Abilities:

• Subject matter expertise in large commercial property and specialty lines required.
• In-depth knowledge of insurance concepts, principles, and strategies.
• Ability to foster mutually beneficial, long-lasting relationships with internal and external business partners.
• Litigation process and management knowledge required.
• Ability to analyze statistical reports, identify claims trends, and communicate findings to executive leadership while developing strategies for improvement.
• Strong leadership skills encompassing team development, goal setting, delegation, and project management.
• Computer skills and knowledge of database management software and application software (e.g, MS Word, Excel, and PowerPoint).
• Effective organizational skills are required. Must be able to prioritize, handle and effectively delegate multiple assignments or projects simultaneously and meet established deadlines.
• Critical thinking and problem-solving skills.
• High degree of business acumen.
• Able to identify, analyze and develop solutions for complex claim issues.
• Able to delegate tasks and follow up through delivery.
• Demonstrated ability to collaborate and put organizational achievement first.
• Customer service oriented with the ability to develop long-lasting relationships with internal and external business partners.
• Strong oral and written communication skills across all levels, with the ability to instill confidence through communication.
• Excellent interpersonal skills with an ability to interact with people at all levels of the organization.
• Effective communicator of vision, mission and strategy in group and individual contexts (Inspirational and motivating).

Ideal Candidate Profile:

• Bachelor’s degree or equivalent professional experience required.
• A minimum of seven years of progressive experience in Claims Leadership, Claims Management or Technical Claims Handling for TPA, Property, Casualty and/or Professional Liability Lines required.
• Strong technical and operational claims background.
• Strong understanding of the insurance industry, reinsurance, fronting market, MGAs, and regulatory environment.

Our Vantage Values

Do What’s Right – be a force for good, for our customers, shareholders, colleagues, industry and communities.

Be Relentlessly Curious – ask questions, listen to understand, challenge the status quo, look for ways to say YES, drive innovation, be opportunistic and disciplined.

We’re Better Together – collaborate, be inclusive, supportive, respectful and humble, be a trusted partner internally and externally.

Be Transparent – in who you are, what you think, and how you work, seek and provide alternative points of view, be true to yourself.

Make A Difference – focus on impact, embrace technology, leverage data and analytics as critical assets, act intentionally to deliver on our mission.