We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only).

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

Directs the overall vision, strategy and day-to-day operations and development of all portal applications. Ensures stakeholder alignment with prioritized initiatives. Directs high-level project management, timelines, staffing levels, contractual negotiations, change management, and vendor relationships across the enterprise portal ecosystem.

Education & Experience

Required:
5+ years experience managing a portfolio of enterprise-level delivery for healthcare enterprise needs.

5+ years broad IT technologies experience (operations, applications, network, service delivery, vendor management) focused on healthcare technology solutions.

5+ years in technical leadership, managing cross-functional teams of developers, testers, scrum masters and architects.

Progressive responsibility across multiple IT disciplines.

5+ years experience in a technical leadership, supervisory and/or staff management role.

2+ years experience developing and managing IT budgets and cost controls.

2+ years experience operating and maturing an agile environment across domains.

2+ years managing large-scale transformation projects and complex release cycles across data, architecture and delivery workstreams.

Strong interpersonal and C-Level communication skillsKnowledge of Healthcare Interoperability (FHIR, HL7) and API architecture; Microsoft and Oracle/SQL expertise.

Bachelor's degree in Computer Science, Business, Engineering or related field, or equivalent IT experience

Key Responsibilities

• Portal Strategy & Governance: Direct the roadmap and development for all organizational portals, ensuring a cohesive user experience across Veteran, VA, DHA and Provider interfaces.
• Team Leadership: Oversee recruitment, management and development of a high-performing team specialized in web development, API integrations, and mobile-first solutions.
• Product Lifecycle Management: Manage the installation, maintenance, and continuous optimization of portal applications, ensuring high availability and seamless data flow.
• Stakeholder Collaboration: Lead collaboration between clinical staff, customer services staff, VA, DHA and vendors to identify and implement portal enhancements that improve digital engagement.
• Business Case Development: Deliver presentations to executive leadership (CIO/COO/CFO) making the business case for digital health investments and portal ROI.
• Resource Planning: Develop and control budgets for digital initiatives, ensuring staff planning aligns with the enterprise's technical and business goals.
• Vendor & Contract Management: Lead negotiations for third-party portal solutions, integrations, and cloud hosting providers.
• Compliance & Security: Ensure all portal platforms meet strict government security standards and data integrity requirements.
• Performance Analytics: Apply advanced analytics to track portal adoption, user satisfaction (NPS), and operational efficiency gains.
• Other duties may be assigned as required.
• Regular and reliable attendance is required.

Competencies

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; Adapt to different styles; Listen critically; Collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

Creativity / Innovation: Ability to develop unique and novel solutions to problems; View change as necessary.

Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; Commitment to task to produce outcomes without direction and to find necessary resources.

High Intensity Environment: Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow.

Leadership: Successfully manage different styles of employees; Provide clear direction and effective coaching.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; Detail-oriented.

Technical Skills: Advanced ability to lead technical teams; Advanced knowledge of the technology impact on business strategic direction; Advanced application knowledge in the areas of architecture, design, development, testing, implementation and support; Knowledge of Portal and Web Development technologies. Knowledge of Claims Processing, Call Center and Health Care Provider based solutions. Knowledge of Microsoft product solutions and support; Knowledge of Oracle and SQL Server databases; Advanced business problem-solving expertise; Advanced knowledge of support operations and documentation/procedures; Applied knowledge of project management concepts; Advanced ability to communicate clearly and concisely on technical matters to non-technical clients.

Working Conditions

Working Conditions:

• Works in a standard and / or remote office working conditions, with occasional travel
• Extensive computer work with long periods of sitting
• Availability to work non-regular hours and long shifts as required
• Department of Defense security clearance

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®!

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

Benefits

We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $185, 000 - $229, 000 per year.

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.