$80, 000 - 86, 888.25 /Yr.

Schedule: Monday - Friday; 8: 00 am - 4: 30 pm
[7: 00 am - 3: 30 pm or four 10 hour shifts also possible]

Location: Rogers Park

Trilogy has received funding through Illinois’ 590 and 591 crisis programs, as well as the federal CCBHC initiative, to support the development and implementation of a mobile crisis response program. This initiative was established in recognition that mental health crises are often best addressed through immediate, community-based, trauma-informed care rather than traditional emergency services. Trilogy’s mobile crisis team provides rapid response and stabilization services to individuals across the North Side of Chicago, Evanston, and Skokie. Current coverage areas include ZIP codes 60076, 60077, 60201, 60202, 60203, 60204, 60208, 60209, 60613, 60625, 60626, 60630, 60640, 60645, 60646, 60657, 60659, and 60660.

The Program Manager provides clinical, administrative, and operational oversight of the Alternative Crisis Response Program. They serve as a subject matter expert on mobile crisis operations, overseeing service delivery in alignment with best practices, regulatory requirements, and Trilogy’s trauma-informed care model. The Program Manager supervises Team Leads, manages workflow, ensures adequate shift coverage, and supports adherence to key performance indicators. This role requires strong clinical judgment, strategic problem[1]solving, and the ability to lead through ongoing change in a fast-paced, field-based environment.

The Program Manager must be comfortable navigating evolving priorities, shifting program structures, and system-level changes. They are expected to implement new workflows, policies, and procedures with flexibility and a solutions-oriented mindset, while maintaining team cohesion and service continuity. The Program Manager collaborates closely with the Clinical Director to ensure consistency across staffing, communication, and service quality. They are actively engaged in staff development, data tracking, quality improvement, and interdepartmental collaboration to sustain program excellence. The Program Manager also participates in the Administrator On Call (AOC) rotation and builds relationships with external partners to increase program visibility and improve the community’s response to mental health crises.

Responsibilities:

• Provide clinical, operational, and administrative leadership of the Mobile Crisis Response Team in collaboration with the Clinical Director.
• Maintain open communication with the Clinical Director regarding programmatic decisions, staffing, and performance.
• Supervise and support Team Leads in managing staff performance, workflow, and team morale.
• Develop and uphold program policies, workflows, and expectations that promote accountability, trauma-informed care, and strengths-based supervision.
• Demonstrated ability to thrive in a dynamic, field-based environment with shifting priorities, frequent programmatic changes, and evolving service needs.
• Provide onboarding, coaching, and ongoing training to employees to enhance quality of care and team development.
• Monitor and manage staff schedules and coverage to ensure all shifts are fully staffed and that employees are meeting direct service requirements.
• Participate in leadership team meetings, administrative committees, and the AOC (Administrator On Call) rotation as assigned.
• Address and escalate team concerns, personnel issues, or operational barriers to the Clinical Director or Human Resources in a timely and transparent manner.
• Oversee and contribute to timely data entry, encounter tracking, quality assurance, and reporting requirements to funders and internal leadership.
• Use data to identify performance trends, quality improvement areas, and capacity building opportunities.
• Develop, review, and revise program manuals, onboarding materials, and workflows as needed.
• Collaborate with hospitals, community partners, and internal departments to promote coordination of services and improve client outcomes.
• Provide emergency clinical consultation and backup to field staff as needed, including after-hours coverage if no other staff is available.
• Perform other related duties or projects as assigned by the Clinical Director or executive leadership.

Qualifications:

• Must have received or be willing to receive the COVID-19 vaccination by the date of hire or have an approved religious/medical exemption.
• Master’s degree in social work, Psychology, Counseling, or related field required.
• Must hold an active LCSW or LCPC license in the State of Illinois.
• Minimum of two years’ experience working with individuals with mental health and/or co-occurring substance use diagnoses.
• Minimum of one year of experience in a supervisory or program leadership role.
• Valid Illinois driver’s license, daily access to a reliable vehicle, and insurance coverage of at least $100, 000/$300, 000 liability.

Preferred Qualifications:

• Experience working on a MCR Team, SASS, psychiatric emergency services, or inpatient unit.
• Experience supervising employees with lived experience of mental health or substance use recovery.
• Familiarity with crisis response protocols including use of crisis lines, petitions, and emergency assessments.
• Comfort working in a fast-paced, field-based setting.
• Knowledge of Medicaid documentation and billing practices preferred.

Education

• Masters or better in Social Work or related field

Licenses & Certifications

• LCSW

Behaviors

• Team Player: Works well as a member of a group
• Functional Expert: Considered a thought leader on a subject
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Leader: Inspires teammates to follow them

Motivations

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
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