Utility Billing Call Center Customer Service Representative
THE WILLIAM EVERETT GROUP INC
Location: Chicago, IL 60601, US
Employment Type: FULL_TIME
Industry: Advertising and Public Relations
Occupational Category: 43-4051.00 – Office and Administrative Support
Posted: Tuesday, 06 October 2026
Valid Through: Thursday, 05 November 2026
Job Description
THE WILLIAM EVERETT GROUP INC is hiring a Utility Billing Call Center Customer Service Representative in Chicago, IL. This is a full-time position.
Wearecurrentlyseekingaskilled& experiencedCallCenterRepresentativetojoinourteam!TheindividualhiredwilljoinafantasticopportunitytoworkwithagreatteamatUtilityBillingandCustomerServiceCenter, handlingcustomerrequestsandinquiries.Thispositionisremoteaftertrainingsolongastheexpectationsoftheroleandworkspacearemet. Responsibilities: RespondtoandservicecustomercallsviaaninboundACDsystemoremailsviaanemailroutingclient.Service6+contactsperhour.Educateandinformcustomersonaccountrelatedbillingquestions, concernsandrequests.Provideproperresolutionthatfullymeetsallpolicies, proceduresandprotocols.Researchandanalyzeinquiriestakingappropriateactioninresolvingtheirbillingsituation.Promotepositivecustomerrelationswhilemaintainingthehigheststandardsofethics, qualityandprofessionalism.Troubleshoot, whennecessary, withpatience.Performapplicationnavigationalguidancebywalkingthecustomerthroughtheproblem-solvingprocess.Directunresolvedissuestothenextlevelofsupportpersonnel.Recordanynotableeventsandproblemsandtheirresolution.Passonanyfeedback/suggestionsfromcustomerstotheappropriateinternalteam.Identifyandsuggestpossibleimprovementstoprocedures.
Education Requirements
high school
Skills
Please see the job description for required or recommended skills.
Benefits
Please see the job description for benefits.
Index requested: 10/07/2026 03:27:00 • Indexed: 10/07/2026 03:27:00