Call Center Customer Service Representative

We are currently seeking a Full-Time Hybrid Call Center Customer Service Representative to join our Parking Management team! The Customer Service Rep must live in the Chicagoland area due to training and the occasional in-office meeting. The individual hired will be responsible for taking incoming calls for our Parking Management Program. The selected candidate will become a key member of William Everett's Client Delivery Team and contribute to the parking management office's efforts to deliver outstanding customer service and resolve problems. This position requires in-office training for two weeks. Additionally, in-office work is required for 2 days per month (1 day every other week). Responsibilities: · Conduct inbound and outbound service calls with customers within the required time period. · Achieve daily performance metrics pertaining to the average number of calls handled per hour. · Resolve issues to minimize escalation to higher support levels. · Take action to resolve pending or open issues within a reasonable timeframe. · Help to promote a positive team atmosphere. · Meet daily processing goals and targets while paying close attention to detail. · Use a computer to complete basic tasks, including starting and stopping software applications and opening, closing, and saving electronic files. · Operate additional office equipment, including printers, copy machines, and fax machines · Additional duties may be expected depending on availability and fluctuation in volumes