Automotive Service BDC Team Lead

Tasca Chevrolet in Wheeling is seeking an experienced, results-driven Service BDC Team Lead to guide our team in lead generation and customer engagement efforts. You'll train and mentor your team while playing a crucial role in our continued growth and delivering exceptional customer service. Great opportunity! Competitive salary and benefits! EOE Responsibilities Lead and manage the daily operations of the Service BDC team, ensuring high levels of productivity and customer satisfaction.Train, coach, and mentor BDC representatives to enhance their performance and skill development.Serve as liaison and communicate effectively between the Service department and customersMonitor and analyze BDC performance metrics, providing regular reports to managementOversee customer follow-up processes to ensure timely and effective engagementCollaborate with the Service Manager and Service Advisors to create an exceptional and seamless customer experienceContact customers regarding repairs, estimated pick-up times.Take incoming service calls.Schedule service appointments.Inform customers of rental car policies and guidelines.Check e-mails and promptly respond to inquiries.Establish team and personal goals that are consistent with dealership standards of productivity and devise a strategy to meet the goals of bringing customers into service departmentAttend any required training Benefits: 401(k) & Roth and employer matchingDental insurance: EE, EC, ES & FamVision insurance: EE, EC, ES & FamHealth insurance: EE, EC, ES & FamGroup Life and AD& D insuranceDisability insurance - Long-term and Short-termCritical Illness Insurance: Accident InsurancePaid time off (PTO)Ongoing training and career development opportunitiesCareer Growth Opportunities