Customer Service Representative - Grainger Inc - Lake Forest

< h3> < b> Skills for Chicago< /b> < /h3> < br> < p> Is a Chicago-based nonprofit that removes barriers to employment by eliminating biases that disqualify candidates unnecessarily. Working with local and global companies, Skills brings opportunities to neighborhoods and municipalities throughout the Chicagoland area. To be eligible for Skills for Chicago services, candidates must reside in Illinois or Indiana, be authorized to work in the United States, and be either unemployed or underemployed.< /p> < br/> < br/> < h3> < b> Grainger Inc< /b> < /h3> < br/> < p> Grainger is a leading industrial supply company driven by its purpose, We Keep The World Working®. Serving millions of customers worldwide, Grainger combines products, technology, and strong customer relationships to help businesses run safely and efficiently. The company fosters an inclusive, people-first culture that supports career growth, community engagement, and meaningful impact.< /p> < br/> < br/> < h3> < b> Job Highlights< /b> < /h3> < br/> < p> < ul> < li> < span style="font-size: 16px; "> Handle high volumes of inbound calls while delivering professional, empathetic, and efficient customer service< /span> < /li> < li> < span style="font-size: 16px; "> Navigate multiple systems and databases quickly to resolve customer inquiries< /span> < /li> < li> < span style="font-size: 16px; "> Assist with order placement, product information, pricing, invoicing issues, credits, and returns< /span> < /li> < li> < span style="font-size: 16px; "> Solve problems independently using critical thinking and available resources< /span> < /li> < /ul> < /p> < br/> < br/> < h3> < b> Candidate Profile< /b> < /h3> < br/> < p> < ul> < li> < span style="font-size: 16px; "> 1+ year of customer service experience required< /span> < /li> < li> < span style="font-size: 16px; "> High-volume inbound call center experience preferred but not required< /span> < /li> < li> < span style="font-size: 16px; "> High school diploma or equivalent required< /span> < /li> < li> < span style="font-size: 16px; "> Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams)< /span> < /li> < li> < span style="font-size: 16px; "> Experience with CRM systems and SAP is a plus< /span> < /li> < /ul> < /p> < br/> < br/> < h3> < b> Additional Information< /b> < /h3> < br/> < p> < /p> < br/> < br/> < h3> < b> Location< /b> < /h3> < br/> < p> Lake Forest< /p> < br/> < br/> < h3> < b> Benefits< /b> < /h3> < br/> < p> Dental; Medical; Parent Leave; Retirement/401K; Vacation; Vision< /p>