Director of Maintenance

Director of Maintenance Location: Orland Park, IL Schedule: Standard business hours, Hybrid Why RowCal? RowCal is a fast-growing, innovative HOA and Property Management company, bringing "The Smarter Way to HOA" to thriving communities across the United States. Focused on Our Mission "To empower, enrich and elevate HOA communities and the lives of our employees who serve them", we are committed to doing things better with a can-do attitude and joyful spirit that puts HOA leaders at ease. We'll be a partner who cares, collaborates and creates the best HOA experience for a community. Our core values of trust, innovation, fun, and growth are at the heart of everything we do. Help us transform HOA communities and make "home" extra special for the members we serve. You'll love what you do! Job Summary The RowCal Director of Maintenance is responsible for leading maintenance operations across multiple homeowners associations (HOAs) while driving service growth through strong relationships with Community Association Managers (CAMs), HOA boards, and Vendor Partners. Role and Responsibilities Maintenance Operations & Service Delivery Oversee day-to-day maintenance operations across assigned HOA communities.Identify repair, preventative maintenance, and improvement opportunities during site visits and board meetings.Oversee the Maintenance Coordinator responsible for managing work order flow, technician dispatch, and project execution to ensure timely service completion.Provide technical expertise on building systems including roofing, siding, plumbing, electrical, asphalt, and mechanical systems.Ensure maintenance services meet RowCal quality, safety, and compliance standards. Sales & Revenue Development Partner with CAMs and HOA boards to identify maintenance needs and recommend service solutions.Actively pursue maintenance and project opportunities within managed communities.Prepare proposals, scopes of work, and budgets for maintenance projects.Increase RCM service utilization across assigned markets.Collaborate with the Preferred Vendor Program to align vendors with project opportunities. Client & Board Engagement Attend board meetings and site walks to proactively identify service opportunities.Provide clear recommendations on maintenance priorities and preventative maintenance strategies.Build trusted relationships with clients and position RCM as the preferred service provider. Compliance & Risk Management Ensure maintenance work complies with governing documents, local codes, and safety standards.Identify and mitigate risks to community assets. Qualifications and Education Requirements Bachelors degree in Construction Management, Business, Property Management, or related field preferred.5-7 years of experience in maintenance operations, construction, facilities management, or HOA/property management.Strong knowledge of residential building systems and maintenance best practices.Demonstrated ability to generate service opportunities and manage client relationships.Financial acumen with experience developing project budgets and proposals.Excellent communication and negotiation skills.Experience working with vendors, subcontractors, and maintenance teams.Proficiency with CRM or property management systems.Ability to climb ladder and assess roof damage.Flexibility to attend evening board meetings. Skills & Attributes Sales-oriented mindset with the ability to identify service opportunities.Strong technical understanding of maintenance and construction practices.Relationship builder with strong client-facing skills.Highly organized with the ability to manage multiple communities and projects.Proactive problem-solver who takes ownership of outcomes.Collaborative leader who works effectively across operations, construction, and project management teams. Physical Requirements Employees in this role must be able to sit, stand, walk and bend for prolonged periods.Ability to drive to and from several locations on a regular basisMust be able to carry and climb ladders and have the ability to lift up to 50lbs Pay Range The estimated starting pay range for this role is $80, 000 to $90, 000 per year. This good faith estimate is based upon RowCal's typical starting pay range for this role. Actual pay range depends on many factors including each employee's qualifications and market conditions and is subject to change. Benefits In addition to offering our team members competitive pay, we offer an excellent benefits package including 401k matching, paid time off, health insurance, dental insurance and vision insurance for employees and dependents. We also offer disability insurance along with other important benefits to ensure that our workers feel respected and valued. Although we work hard, we encourage our employees to always maintain a healthy work-life balance, so they can focus on their families and pursue outside interests. We also strongly believe in community service and in making an impact at the local level. As a RowCal employee, you'll be allotted time off each year to engage in service with one of our community service partners. RowCal is an Equal Opportunity Employer, meaning we do not discriminate against any employee or applicant because of race, color, sex, ancestry, national origin, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, military or veteran status, or any other or any other federal, state or local protected class.