About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22, 000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Major Duties: 1.\tRecruit, train, mentor and develop employees.\n2.\tDefine performance standards, conduct performance reviews and handle salary administration.\n3.\tProvide management, leadership and guidance to staff, creates an environment that encourages employee engagement, teamwork, and communication.\n4.\tDevelop staffing and succession plans. \n5.\tProactively prepare to ensure an effective onboarding experience for new Partners. \n6.\tOversee the delivery of IOO middle office services. \n7.\tCreate and negotiate the Service Level Agreement (SLA), measure delivery of services against SLA, take corrective actions where needed to address service deficiencies.\n8.\tGenerate, interpret and action Management Information Statistics (MIS) metrics; monitor key metrics for trends and act accordingly.\n9.\tCreate, document, maintain and improve process flows, operating procedures and controls.\n10.\tParticipant on business and technology enhancement initiatives.\n11.\tEnsure appropriate operational controls in order to manage and mitigate risk to Northern Trust.\n12.\tResearch, analyze and resolve complex client inquiries.\n13.\tAssist in performing cost benefit and impact analysis related to the request for new client services.\n14.\tBuild working relationships with clients. \n15.\tResponsible for the delivery and continuous enhancement of IOO middle office operations and client services.\n16.\tServe as a point of escalation, maintain and monitor issues log, chair weekly / bi-weekly issues meeting, work to resolve client servicing issues timely.\n17.\tResponsible for creating and reporting on client satisfaction.\n18.\tSchedule and conduct Quarterly Service Reviews, Due Diligence meetings, and other client meetings as required.\n19.\tResponsible for creating and executing a Client Service Team Operating & Action Plan that seeks to improve service quality, operating efficiency and team effectiveness.\n20.\tBuild relationships with Relationship Managers (RMs), Shared Service Managers and NT support groups.\n21.\tResponsible for obtaining in-depth knowledge and understanding of IOO products and services and how they are manufactured and delivered.\n22.\tEnsure internal and client issues are communicated and escalated in a timely manner.\n23.\tFacilitate the Shared Services Engagement model, responsible for coordinating shared service delivery across NT servicing teams.\n\nKnowledge: • \tKnowledge of financial services, asset management and/or investment operations\n• \tExcellent oral and written communication skills \n• \tLeadership and organizational skills to develop periodic goals and to manage and motivate team members towards achieving the goals set \n• \tAnalytical and problem solving skills \n• \tHighly flexible and adaptable to change \n• \tAbility to coach and develop team members\n\nExperience: • \tA college or university degree and/or 5-10+ years of relevant work experience\n• \tPrevious Financial Industry Operations, Asset Management and/or Investment Operations experience\n• \tPrevious management or supervisory experience\n• \tPrevious client management and client service experience in a service oriented environment

Salary Range:
$103, 000 - 175, 200 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com .

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.