Your Job

As a Customer Success Manager, within the Optical Connectivity segment at Molex, you will play a critical role to help drive long-term customer success by seamlessly on-boarding new customers, ensuring operations readiness, identifying gaps, and fostering long-term value-driven relationships. Embedded within the Project Management and Strategy Execution Office, you will serve as a key liaison between customers and internal stakeholders, ensuring that customer needs are understood, communicated, and met throughout the product lifecycle. The ideal candidate will bring a wealth of experience in customer success, possessing strong program management and communication skills, a strategic mindset, and a passion for delivering exceptional customer experiences.

Location: This is an onsite role based at our office in Lisle, IL.

Our Team

Are you looking to make a connection to your career? Come to Molex, where we create connections for life. We use innovation, engineering excellence, commitment to quality and reliability, and superior customer experience to improve communication, elevate experiences, and engage and inspire people.

What You Will Do

• Provide "concierge" service for a select customer base: Ensure a smooth transition from sales to project execution. Understand and communicate priorities. Coordinate kickoff meetings, documentation, and initial planning activities. Respond with speed and proficiency to inquiries.
• Voice of the Customer: Complement the customer experience process - both internally and externally. Proactively engage at various intervals to understand business goals, expectations, gather feedback, and identify opportunities to help shape product and service improvements based on feedback and insights.
• Customer Experience: Collaborate with the Optical Solutions business development teams, sales teams, and distribution partners, to ensure successful deliverables that result in customer satisfaction and upsell/cross-sell opportunities
• Geopolitical awareness: Stay current on and anticipate geopolitical issues that could impact ability to deliver
• Relationship Management: Serve as the primary execution point of contact for assigned customers, building trust and maintaining strong, proactive communication throughout the engagement.
• Project Coordination Support: Collaborate with product line managers, engineering, and supply chain teams to ensure customer requirements are clearly understood and executed.
• Issue Resolution: Monitor customer satisfaction and address concerns promptly by coordinating with internal teams to resolve issues efficiently.
• Data Analytics: - utilize data to track customer success metrics, providing insights to internal teams (Utilize Track key customer success metrics (e.g., satisfaction, retention, engagement) and provide regular updates to leadership.
• Documentation & Reporting:
• Maintain accurate records of customer interactions, project milestones, and feedback using Molex systems and tools.

Who You Are (Basic Qualifications)

• 7+ years of customer program management and technical knowledge
• Bachelor's degree in Business, Engineering, Communications, or a related field
• Experience in customer-facing roles
• Strong interpersonal and communication skills, with experience building rapport across diverse teams and cultures
• Experience aligning global teams to a common goal
• Detail-oriented with strong organizational and problem-solving skills
• Proficient in Microsoft Power Point
• Proficient in Microsoft Excel

What Will Put You Ahead

• Experience using AI for analytics
• Familiarity with optical connectivity or electronics manufacturing
• Experience utilizing CRM and ERP knowledge (e.g. SAP)
• PMP or CCSM certification

For this role, we anticipate paying $110, 000 - $150, 000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .

Who We Are

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu ).

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