Essential Functions:

1. Represent the Quality Department in a positive and consistent manner
2. Thoroughly understand and able to serve as a backup to perform regular quality audits on production lines
3. Complete required documentation correctly and accurately
4. Follow, train, and enforce company processes and procedures
5. Assist in managing the site's Quality Management System (QMS). This includes uploading training documents, reviewing procedures/forms, etc.
6. Participate and/or facilitate internal/external audits
7. Perform internal audit (Quality / Safety / Sanitation / Efficiency / etc.)
8. Responsible for verification of all production records (PTS) cross shift
9. Responsible for managing Production and Quality paperwork filing.
10. Serve as a back up for Printing code date labels and other labels.
11. Verify-Release IRC/tear pads as necessary
12. Serve as backup for incoming corrugate inspections. Release inspected corrugate in WMS.
13. Assist with investigations to determine possible reason for variances
14. Able to respond to quality related issues as they arise at the site. Able to communicate and escalate the situation as necessary.
15. Document NCRs in QMS and assist with root cause analysis for completion
16. Prepare samples to customers as necessary
17. Participate in Pre-Production Meetings (PPMs) and First Production Approvals (FPAs)
18. Perform tasks to verify a site's critical control points (i.e. temperature verification tasks, daily thermometer verifications, etc.)
19. Communicate Menasha hold request to the customer as necessary.
20. Respond to customer hold requests as necessary.
21. Coordinate Special Service Request (SSR) process. This includes authoring protocols and reviewing paperwork
22. Coordinate Rework process. This includes authoring protocols and reviewing paperwork
23. Properly complete departmental documentation and data such as logs
24. Serve as a member of the site's Recall, Self Improvement Program (SIP) and HACCP teams as necessary.
25. Perform all computer functions as they pertain to this job
26. Perform other duties as assigned by management/supervisors

Education/Certification:

High school diploma or equivalent

Work Experience:

3-6 months related experience or training

Additional Knowledge, Skills, and Abilities

1. Safety sensitive position - ability to work in a constant state of alertness and a safe manner
2. Ability to work overtime and weekends as required based upon the needs of the business
3. Ability to effectively work in teams
4. Ability to work in a production-based environment with moving equipment and people
5. Ability to interact and communicate effectively with a wide variety of roles
6. Good interpersonal skills with ability to communicate with individuals associated with subject matter, as well as communicate findings to other quality representatives
7. Ability to add, subtract, multiply, and divide in all units of measure
8. Ability to work under tight deadlines and handle multiple and/or complex/highly detailed tasks
9. Must be detail-oriented and pay close attention to accuracy
10. Ability to apply commonsense understanding and communicate accurately to carry out detailed instructions (both verbal and written)
11. Ability to analyze information gathered in order to maintain accurate and detailed records using both computerized and manual means
12. Ability to deal with problems involving several concrete variables in standardized situations
13. Ability to communicate accurately, clearly and concisely in written, verbal and electronic formats
14. Ability to independently, or with minimum supervision, write routine reports, correspondence and prepare various levels of documents and reports
15. Ability to establish and maintain very effective relationships with those contacted in the course of work
16. Ability to read and write using the English language
17. Ability to work in a refrigerated and freezer environment

The expected hourly range for this position is $20.00-$22.00 an hour. This role is also eligible for an annual incentive plan and for a full benefits package including: medical, dental, vision, basic term life, AD& D, short and long term disability, EAP, 401(k), PTO, and paid holidays.