Essential Job Functions:

• Manages/monitors and analyzes inventory and customer forecasts to initiate production scheduling and/or material orders, working closely with key stakeholders

• Supports overall client pricing strategies including negotiating pricing with external vendors

• Ensures timely order entry and proactively manages order timelines for assigned account(s)

• Receives and responds to customer complaints and processes appropriate corrective actions

• Proactively monitors open orders to advise key stakeholders of possible lead time challenges

• Demonstrates knowledge of Menasha's products and capabilities to align with customer's products and objectives

• Monitors product inventory to assure availability for production and/or distribution to customer; works with management to disposition aging inventory

• Prepares purchase orders for outside materials

• Prepares and reviews required business reports

• Supports continuous improvement initiatives

Education & Experience:

• Bachelor's degree required

• Some relevant experience required

Knowledge, Skills & Abilities:

• Ability to design, implement and execute business processes and associated applications

• Knowledge of and ability to implement effective strategies and activities that promote long-term customer loyalty

• Knowledge of the major responsibilities, accountabilities, and organization of the customer support function or department

• Familiarity with organization's policies, standards and procedures guiding customer interactions

• Knowledge of practices, tools, and techniques for communicating with a customer

• Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests

Physical Requirements & Work Environment:

• Primarily works in an office environment with occasional time spent in a production and/or warehouse setting

• Position may be based at Menasha Packaging site or customer location

The expected salary range for this position is $68, 000-$84, 000 annually. This role is also eligible for an annual incentive plan and for a full benefits packages including medical, dental, and vision insurance; basic term life, AD& D, short- and long-term disability, EAP, 401(k) retirement savings plan, PTO, & paid holidays.