Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4

Job-Specific Essential Duties and Responsibilities:

- Support configuration, change, and release management processes by maintaining records, documentation, and tracking artifacts.

- Log, update, and manage change records throughout the lifecycle using agency-approved tools.

- Assist with preparation and distribution of release documentation and change communications.

- Maintain configuration records, SOPs, and documentation for audit and compliance purposes.

- Support CMDB updates and validation activities to ensure accuracy and completeness.

- Assist senior analysts with data reconciliation and change tracking activities.

- Provide status updates and documentation support for stakeholders and reporting requirements.

- Contribute to process improvement through identification of documentation gaps and inconsistencies.

Job-Specific Minimum Requirements:

- Ability to obtain and maintain a Public Trust is required. An active Public Trust and/or DHS suitability is preferred. Must be a U.S. Citizen without dual citizenship

- Experience supporting IT operations, change management, or documentation functions.

- Ability to maintain technical documentation and records accurately.

- Familiarity with ITSM tools (e.g., ServiceNow).

- Basic understanding of configuration and change management processes.

- Strong attention to detail and organizational skills.

- Ability to follow standard operating procedures (SOPs).

- Associate's or Bachelor's degree in IT, Computer Science, or related field.

Years of Required Work-Related Experience:

- 2+ years of Required Work-Related Experience:

Preferred Skills and Qualifications:

- ITIL familiarity

- Experience with CMDB or documentation tools

- Strong administrative and reporting skills

- Experience in federal IT environments

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Minimum Requirements

TCS217, T1, Band 4

#TSTECH

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews, -please contact People Operations at applicantaccom@maximus.com.

Minimum Salary

$

40, 000.00

Maximum Salary

$

65, 000.00