FRONT END/LEAD CLERK
Posted:
Friday, 29 November 2024
Valid Thru:
Sunday, 29 December 2024
Index Requested on:
11/29/2024 13:30:35
Indexed on:
11/29/2024 13:30:35
Location:
Lake Zurich, IL, 60047, US
Industry:
Advertising and Public Relations
Occupational Category:
13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME
Mariano's is hiring!
Description:
Provide day-to-day support of all Front End department operations, policies, processes and procedures. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
Minimum - Willing to work mornings, afternoons, evenings, or nights as the work demands.
- Willing and available to work weekends and holidays as needed (emphasis on Prime Time)
- Store retail experience with an emphasis on customer service and front-end operations.
- Ability to multi task and handle large workloads.
- Effective written and oral communication skills.
- Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.
- Understanding of all key components of department operations (ie. Managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control)
- Past work record must exhibit a high level of integrity and dependability.
Desired - Thorough experience in customer service and all phases of front-end operations.
- Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.
- Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
- Ensure safe, effective and efficient customer service is provided throughout department.
- Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
- Provide training, support and follow up on all aspects of Key Retailing.
- Coach and train customer service manager and front end supervisors.
- Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
- Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area.
- Follow through on special assignments and perform any and all duties as assigned.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
Responsibilities:
Please review the job description.
Educational requirements:
Desired Skills:
Please see the job description for required or recommended skills.
Benefits:
Please see the job description for benefits.
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