Field Supervisor

Field Supervisor Lindsey Life Home Care Full-Time, Non-Exempt | SundayThursday Schedule | Hybrid Administrative and Direct Caregiving Services About the Role Lindsey Life Home Care is seeking a Field Supervisor to partner with leadership in ensuring clients receive appropriate, high-quality services that support safe and successful living in their own homes. This role serves as a key liaison among Care Professionals, clients, families, and leadership while supporting service oversight, scheduling, supervisory visits, staff guidance, and direct caregiving coverage as needed. The ideal candidate is structured, detail-oriented, proactive, and comfortable balancing immediate operational needs with compassionate, people-centered communication. This position requires strong follow-through, sound judgment, adaptability, and the ability to remain positive and responsive in a fast-paced home care environment. If you are an agreeable, friendly person, who can move at a fast pace, while maintaining accuracy, then please read on! What Were Looking For We are looking for a candidate who brings both strong organization and strong interpersonal influence to the role. Successful Field Supervisors are disciplined, reliable, and attentive to detail, while also being outgoing, persuasive, optimistic, and energized by frequent interaction with others. Highly structured, dependable, and able to complete work with accuracy and follow-throughComfortable working within established procedures, schedules, care plans, and documentation requirementsPersuasive and confident in communicating with Care Professionals, clients, families, and leadershipPositive, upbeat, and motivational, with the ability to set a constructive tone for othersAble to respond quickly to shifting priorities, staffing changes, urgent client needs, and after-hours concernsCapable of juggling multiple tasks while maintaining composure, professionalism, and attention to detailPeople-oriented and energized by building relationships, coaching staff, and resolving concernsMentally resilient and able to maintain stamina in a role with frequent interactions, interruptions, and changing operational demands Key Responsibilities Partner with leadership to support safe, high-quality home care services in alignment with Lindsey Life policies, procedures, and regulatory standardsManage assigned work hours in alignment with billable direct care and non-billable administrative expectationsProvide direct client care as needed, including personal care, transportation, housekeeping, errands, companionship, and other services outlined in care plansDevelop, maintain, and adjust Care Professional and client schedules to ensure appropriate coverage and continuity of careConduct required in-person supervisory visits and complete documentation within established timeframesOrient new Care Professionals to company operations, policies, and client expectationsProvide coaching, guidance, training recommendations, and support for fair and consistent resolution of employee concernsMaintain accurate Care Professional and client information in designated systems, including shift clock data, care plans, task lists, availability, and contact informationCommunicate promptly with leadership and direct care staff regarding client changes, staffing needs, and operational concernsServe as a liaison among clients, families, Care Professionals, and leadership to support communication and issue resolutionAttend required meetings, in-services, and trainingsParticipate in the after-hours on-call rotation and respond to staffing emergencies, client concerns, scheduling matters, and other operational needs Schedule and On-Call Expectations Full-time, non-exempt positionRegular schedule is Sunday through Thursday 12: 00 p.m. to 8: 00 p.m.In-person availability is required Monday through Thursday from 12: 00 p.m. to 6: 00 p.m.Field Supervisors are expected to remain available and responsive to staffing and operational needs Monday through Thursday until 8: 00 p.m.Schedules may be adjusted based on client needs, staffing requirements, training obligations, and operational demandsParticipates in a rotating after-hours on-call schedule, with assignments occurring one week out of every four weeksOn-call rotation begins Friday at 6: 00 p.m. and concludes the following Friday at 8: 00 a.m.During the assigned on-call week, the Field Supervisor responds to after-hours staffing emergencies, call-offs, client concerns, scheduling issues, and related operational mattersIf coverage cannot be secured for an open shift, the Field Supervisor may be required to provide direct care coverage During the assigned on-call week, the Field Supervisor is required to work the Saturday that falls within the rotation. An additional stipend of $100 is provided for that Saturday assignment. Field Supervisors also receive on-call pay of $2.00 per hour for designated on-call hours that fall outside of 6: 00 a.m. to 8: 00 p.m.; actual hours worked while on call are compensated in accordance with applicable wage and hour laws and Lindsey Life payroll practices. Qualifications CNA preferredMinimum of two years of experience in community home care, home health, or facility-based healthcare within the past five yearsDemonstrated commitment to serving older adults and vulnerable populationsExperience working in a fast-paced environmentStrong organizational skills and understanding of complex scheduling systemsMaturity, patience, and ability to collaborate effectively with a teamStrong interpersonal and communication skillsAbility to work independently with sound judgment and effective time managementComfort with technology, including scheduling software, email, and electronic medical record systemsSelf-motivated, flexible, and adaptableValid drivers license, reliable vehicle, and active auto insuranceSuccessful completion of physical and IDPH fingerprint criminal background check Physical Requirements Ability to walk, stand, stoop, kneel, bend, reach, sit, and stand for extended periods of timeAbility to lift or push up to 50 poundsAbility to move quickly from place to place on occasionAbility to assist with transfers and mobilityMust possess sight and hearing abilities sufficient to meet the requirements of the positionMust be able to function independentlyMay be required to work weekends, holidays, and adverse weather conditions when necessary Compensation and Benefits The hourly pay rate for this position is $24.00 - $26.00 per hour and is based on experience.Lindsey Lifeoffers optional enrollment and/or access to the following benefits to full-time and part-time employees: Health InsuranceDental InsuranceVision InsuranceMedical and Dependent Flexible Spending AccountAFLAC policies: Short Term Disability, Cancer, Specific Health Event and Off-Site AccidentLong Term Disability (full-time)Life InsuranceEducational ReimbursementPaid Time Off Accrual includes time off for vacation, personal, sick leave, and holidaysMandated Paid Time Off AccrualSick Leave for longer-term illnessBereavement LeaveEmployee Assistance ProgramOn-Site Fitness CenterUniform Purchase AssistanceEnrollment in Lifelock and AAA Commitment to Inclusion and Belonging Lindsey Life actively celebrates all people and their backgrounds through our actions and activities. Team members share responsibility for contributing to an environment where all individuals are valued, respected, and empowered to thrive through respectful interactions, cultural sensitivity, collaboration, learning, growth, and inclusive behaviors. Why Join Lindsey Life Home Care? This is a meaningful opportunity for a dependable, people-focused supervisor who enjoys supporting care teams, building relationships, solving real-time challenges, and helping clients remain safe and supported at home. If you are organized, compassionate, persuasive, adaptable, and motivated by service, we encourage you to apply.