International Operations Coordinator (Bilingual Mandarin Chinese & English)

Haulistic is seeking a proactive and customer-focused Operations Coordinator to join our team. This position plays a critical role in coordinating international shipments across air, ocean, and cross-border transportation. From booking through final delivery, the Operations Coordinator ensures efficient execution, accurate documentation, regulatory compliance, and exceptional customer service. This role will support the transition and ongoing management of Abco US freight along with other Haulistic international shipments beyond Abco. The ideal candidate thrives in a fast-paced logistics environment, takes ownership of operational results, communicates proactively, and is comfortable managing multiple shipments, priorities, and customer relationships simultaneously. Professional fluency in both Mandarin Chinese and English (reading, writing, and speaking) is required. This is a hybrid position with Tuesdays, Wednesdays, & Thursdays in the office in Warrenville, IL, and Mondays & Fridays working from home. Background & Education High school diploma or equivalent required Bilingual in Mandarin Chinese and English (reading, writing, and speaking) required 2+ years of experience coordinating domestic and/or international freight shipments required Experience using a transportation management system (TMS), freight forwarding system, or similar logistics software required Proficiency with Microsoft 365 required Key Responsibilities Shipment Coordination & Customer Service: Coordinate international air, ocean, and cross-border shipments from booking through delivery. Track shipments, provide proactive updates, and resolve issues as they arise. Communicate with customers, carriers, customs brokers, warehouses, and overseas partners. Support daily operations and customer communication in both Mandarin Chinese and English. Documentation, Customs & Compliance: Prepare and review shipping and customs documentation. Support customs clearance activities and resolve documentation issues. Ensure compliance with company procedures and international shipping requirements. Maintain accurate shipment records in Haulistic's Transportation Management System (SilverExpress). Pricing & Business Support: Obtain carrier rates and assist with customer quotations. Support customer growth opportunities through responsive service and operational support. Collaboration & Continuous Improvement: Partner with internal teams to ensure efficient shipment execution. Participate in team meetings and operational discussions. Participate in continuous improvement initiatives to enhance service, efficiency, and customer experience. What Makes Someone Successful in This Role? Highly organized and able to manage multiple shipments and priorities simultaneously Customer-focused with strong communication and relationship-building skills Detail-oriented and committed to accuracy in documentation and shipment execution Proactive and solutions-oriented when addressing shipment-related issues Driven to deliver exceptional service and maintain on-time performance Adaptable and effective in a fast-paced, deadline-driven environment Accountable, dependable, and able to work both independently and as part of a team What We Offer Salary Range: $50, 000 - $57, 000 Hybrid Work Model Supportive and collaborative work environment Comprehensive benefits package including major medical, dental, vision, and life insurance 401(k) with a company match PTO, Floating Holidays, and 8 paid holidays Career growth opportunities Strong backbone ownership of the Mullen Group - one of Canada's largest logistics and warehousing companies serving North America Learn More About Us https: //shiphaulistic.com/ https: //www.linkedin.com/company/haulistic/ https: //www.mullen-group.com/ https: //www.linkedin.com/company/mullen-group-ltd/ The policy of Haulistic is to not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.