The Assistant Manager Food Service Operations is responsible for food service operations at assigned galleys. This includes ensuring dining areas, equipment and utensils are clean and sanitary at all times and food is properly prepared and served. Provides supervision, work direction and guidance to between 20-100 food service workers and temporary workforce staff on a daily basis.

RESPONSIBILITY LEVEL:

Implements organization's goals, may provide input into strategic goals for Goodwill Great Lakes food service operations. Conducts research, evaluates data, and reports on findings, supporting the development and implementation of policies, procedures, and programs. Has familiarity with the Goodwill Great Lakes food service operations budget, may provide input into spending decisions, particularly as pertains to vendors, systems, and projects. Typically works on projects and initiatives that span 12 months - 2 years.

PRINCIPAL DUTIES:

1. Ensures the assigned meal is properly prepared and served in accordance to all contract requirements.

2. Inspect all work areas prior to the beginning of the meal, during the meal, and prior to securing at the end of each shift. Ensures all dining areas, galley, equipment and utensils are maintained in a clean and sanitary condition at all times by visually inspecting each area.

3. Train and supervise new hires.

4. Train and supervise assigned employees in all areas of food service.

5. Prepare the daily work assignment for all employees.

6. Completes all required documents and forms accurately in a timely manner.

7. Leading and Developing Talent: May partner with coworkers to advance their development.

8. Project and Change Management: May serve as a team member, or subject matter expert, for formal or department projects. Contributes ideas and helps develop solutions, while balancing demands of project work and routine job responsibilities. Engages effectively in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.

9. Problem Solving: Light supervision; works independently. Periodic review of work by manager or direct customer. Researches, analyzes, and evaluates situations and reports on findings. Solves advanced problems.

10. Technical Skill: Advanced knowledge of professional principles and skills. Comprehensive knowledge of principles, practices and procedures of particular field of specialization.

11. Community Engagement: Champions Goodwill's community engagement initiatives. Aware of Goodwill's community partner organizational and participates in volunteer opportunities as pertains to role and interest. Participates in industry/knowledge groups.

12. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1. Two years of college education or experience equivalency, and a minimum of 5 years' experience.

2. Must be able to pass the ServSafe test and maintain the qualification.

3. Must be capable of managing an hourly work force between 20 and 100 employees

4. This role may require occasional driving of a Goodwill vehicle by a licensed driver.

CORE CULTURAL COMPETENCIES:

1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.

2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.

3. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.

4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.

5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.

6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

PHYSICAL/SENSORY DEMANDS:

Regularly lifts and/or moves up 10 pounds, frequently lifts and/or moves up to 20 pounds, occasionally lifts and/or moves up to 50 pounds. Moves about to accomplish tasks. Lift: Raises objects from lower to higher position or moves objects horizontally. Stoop, kneel crouch or crawl: Positions self to retrieve objects. Reach: Extending upwards or downwards to retrieve objects. Remain stationary or walking for extended periods of time, visual acuity > 20/200 and peripheral > 20 degrees.

(SEW)