Service Manager

Bobcat is looking for a talented Service Manager to assign and direct all work performed within the service department. The successful candidate will have a hands-on approach and will be committed to implementing strategies that increase the productivity of the service department and elevating the customer experience.

Essential Job Functions:

• Developing and maintaining high levels of customer satisfaction; including listening effectively to customer’s concerns and resolving any conflicts with customers (both internally and externally)

• Keep accurate safety records, document service actions, lead discussions, and conduct meetings.

• Recruit, train, and supervise Service Advisors and a team of Technicians. Weekly review of technician efficiencies, annual performance reviews, and handling disciplinary actions are included in the role.

• Direct and maintain the daily operations of the service department, focusing on expenses and profitability of the service department. Collaborate with company management to support and implement growth strategies

• Other tasks as assigned by management.

Qualifications:

• Minimum of three years’ successful management experience, within the construction industry preferred.

• Sufficient knowledge of modern management techniques and best practices.

• Excellent organizational skills.

• Results driven and customer focused.

• High school diploma or equivalent.

Job Type: Full-time

Work Environment/Physical Demands:

• Many working hours are spent sitting down and working on a computer but managing by walking around is a must.

• Time will also be spent with the Service Advisors discussing technicians’ times and quotes.

• Some areas of the workplace may be hazardous and/or dirty; proper safety protective gear should be worn as needed.

• Answering the phone and speaking with customers and employees.

• The noise level in the work environment is usually moderate but is right off the shop floor so can occasionally be loud.

Benefits:

• Health, Dental, Vision, Life & Disability Policies

• Employee Discounts

• 401K Plan with Company Match

• Flexible Spending Account

• Paid Holidays & Vacation

• Training & Advancement Opportunities

Pre-Employment drug screens, background screening & proof of employment eligibility (E-Verify) are required for any position offered