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Job Description:

Epiq is currently seeking a Senior Service Specialist to join our team. This role will be critical in helping ensure multiple areas of the front desk, office services, and administrative duties are fulfilled to successfully deliver on our service commitments in a timely and effective manner. Administrative duties may include things like handling and distributing mail, copying, printing, hospitality, hoteling, filing, or other services defined or outlined in Epiq’s service agreement with the client. This position will work Monday to Friday 8: 30a.m to 5: 00p.m. It' s 37.5 hours per week.

RESPONSIBILITIES

• Work closely with the client' s staff to assist with the front office duties, office services, hospitality, including conference rooms, and hoteling

• Answer incoming telephone calls and forward to the appropriate person

• Take accurate and complete messages for those who are unavailable

• Promptly greet and announce visitors in a friendly and business-like manner

• Maintain a neat and organized reception desk and front lobby area

• Hospitality coordination and upkeep of client conference rooms, common areas, kitchens, and coordinate catering. Inspect and ensure that all conference rooms and hoteling offices are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed

• Order and stock office supplies as needed

• Perform basic mathematical calculations using a calculator/computer to accurately figure production time and labor time associated with any copy, print, scan, or production requests

• Follow established guidelines and procedures for receiving, documenting, organizing, and mailing out client packages (i.e., parcel deliveries, messenger services, etc.)

• Exhibit ability to take written or verbal instructions while taking notes to properly produce client project requests

• Accurately produce copy, print, and scan projects in accordance with verbal and written instructions

• Sort, scan, and distribute and meter U.S. mail with knowledge of current postal rates

• Ensure accurate tracking, monitoring, and recording of all charges, overtime, logs, and entries throughout his/her shift

• Perform other administrative duties as requested

REQUIREMENTS

• High School Diploma or GED

• Minimum of 1-year work experience preferably as a Receptionist/Senior Service Specialist

• Previous experience in a client service field preferred

• Be personable, articulate, knowledgeable, and professional in presenting oneself in a professional setting

• Ability to multitask with attention to detail

• Ability to handle complaints with professionalism, patience, and diplomacy

• Working knowledge of MS Word, Excel, and Outlook

• Ability to lift or move 40 lbs. or greater

• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

• Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation range for this role is 19.19 to 23.74 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual' s location, skills, experience and qualifications.

Click here to learn about Epiq' s Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you' ll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.