Claim Sys Data Supp Ops Analyst

Posted: Saturday, 14 June 2025
Valid Thru: Monday, 14 July 2025
Index Requested on: 06/15/2025 01:13:05
Indexed on: 06/15/2025 01:13:05

Location: Lake Zurich, IL, 60047, US

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Crawford & Company is hiring!

Description:

  • Hybrid Position!
  • This position falls under the purview of Finance functions.
  • Great Crawford Benefits!
  • Generous Employee Referral Bonus Program!
  • Multiple Employee Discount!

Under direct supervision, provides a variety of operational support services to the Claim Department, its business partners and its clients.
  • Education equivalent to graduation from High School, supplemented by courses in Word Processing, spreadsheet creation or the equivalent in work related experience.
  • One or more years experience in BSI Claim Systems/Operations or the equivalent, demonstrating a good knowledge of claim systems and field operations.
  • Demonstrates effective customer relations skills.
  • Demonstrates sound analytical skills.
  • Demonstrates effective and diplomatic oral and written communication skills.
  • Demonstrates ability to work accurately with attention to detail and customer expectations.
  • Demonstrates a comprehensive knowledge of claim system functions and the relationship of client information to accurate claim processing and reporting.

#LIEM3
  • Assists and participates in the analysis of internal operational procedural changes/workflows and requirements. Determines business impact and recommends and/or initiates appropriate action.
  • Assists and participates in the research, writing, publishing and maintenance of operating procedures and user manuals.
  • Provides guidance and/or training to Claim Offices on existing claim systems and procedures.
  • Provides assistance to various BSI and Kemper Departments identifying, researching and correction of indicative and financial data errors.
  • Responsible for monitoring and handling appropriately various reports; i.e NY Surcharge, IRS, DASD Exception, 180 Day Stale Date, SPCP etc. within a specified period of time.
  • Processes various vendor invoices via bulk pay file procedures.
  • Provides assistance to the Printing Facilities in relation to damaged checks, checks requiring additional or corrective mailing information/instructions.
  • Receives reimbursement checks to be applied to claim files and or miscellaneous checks for subpoena/copy/witness fees. Maintains applicable log books as well as adheres to established guidelines of applying reimbursements to claim files and/or mailing of reimbursement/miscellaneous checks to appropriate lockbox.
  • Ensures manual payments for Law Invoices for various laws firms utilized by Kemper Insurance are applied to the claim files in a timely manner.
  • Provides assistance on various projects that are assigned to Claim Operations for handling to completion.
  • Provides back up coverage when required and/or requested on one or more responsibilities within the Department.
  • Develops and maintains a favorable working relationship with internal and external customers.
  • Keeps abreast of internal claim system changes and developments that impact the Claim Systems/Operations area.
  • May serve as DRP back up for Teleplus.

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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