JOB DESCRIPTION

This position is responsible for measuring adherence to claim adjudication best practices in order to ensure quality claim handling identify specific learning or training opportunities and reduce financial leakage. The position serves as a primary resource to conduct target risk-based audits, which drive improved quality assurance, customer experience, policy retention and sales. This resource will also support other Global Risk Management led quality audits and risk management functions, where needed.

RESPONSIBILITIES:

• Conduct monthly post-payment audits of claims randomly selected from all claims paid.
• Identify accuracy results at the individual, unit and department levels.
• Review claims management audit results for calibration of QA results at the department level
• Maintain QA database with results identified for monthly quality metric reports.
• Serve as local expert to field claims offices in the identification and communication of issues or observations.
• Provides Senior Management with detailed documentation to evidence these findings.
• Provides effective communication with claims management regarding trends and recommendations for training to support adherence to claims best practice outcomes.
• Consult with other departments (e.g. Legal and Compliance), internal and external auditors as required to assess information and audit findings.
• Other activities assigned by management.

COMPETENCIES:

• Quality and customer centric orientation
• Analytical with excellent decision making skills
• Strong attention to detail
• Prior experience in a fast paced, production environment
• Excellent oral and written communication skills
• Self-starter
• Ability to work independently with minimum direct supervision

SKILLS/EXPERIENCE: equivalent

• Able to learn and quickly apply technical knowledge to insurance products and practices.
• Ability to use MS Office, Excel, Access and web-based applications.
• Windows based PC knowledge
• Experience with PC based online claim processing systems and/or imaging systems helpful.

KNOWLEDGE

• Medical terminology, desirable
• Insurance courses - ICA, AHIP, LOMA desirable
• 3-5 years' experience in life, accident or health claims
• Previous operational audit experience, desirable
• Risk management experience, desirable

EDUCATION:

• Associates or Bachelor's Degree preferred or equivalent insurance industry experience (required)

ABOUT US

OUR BENEFITS

As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. More details can be found here. Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees:

• Health insurance
• Dental insurance
• Tuition reimbursement
• A company-match 401(k) plan
• Disability insurance
• Life insurance
• Employee referral bonuses

ABOUT COMBINED INSURANCE

Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America. Headquartered in Chicago, with satellite office in Columbia, SC, Combined is celebrating over 100 years in business. We are committed to making the world of supplemental insurance easy to access and understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by A.M. Best. We are ranked by VIQTORY as the number one Military Friendly® Employer in 2023 (over $1 billion revenue category), marking Combined's twelfth consecutive year on the Top 10 list. We pride ourselves on approaching all situations with a Positive Mental Attitude (PMA) and encouraging collaboration.

ABOUT CHUBB

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

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