Amsted Rail is seeking a detail‑oriented and customer‑focused Account Specialist to join our team. In this role, you will deliver exceptional order‑to‑invoice support for our OEM and Aftermarket customers, ensuring accuracy, efficiency, and a best‑in‑class service experience. As a key partner to Sales, Production, Quality, Invoicing, Accounts Receivable, and Shipping, you’ll help drive operational excellence and strengthen customer relationships.

This position is ideal for someone who thrives in a process‑driven environment, communicates proactively, and enjoys collaborating cross‑functionally to solve problems and keep customers informed.

Key Responsibilities:

• Serve as the primary point of contact for assigned accounts, managing order receipt, confirmation, and entry into the ERP system.
• Research material availability, confirm pricing, determine shipping methods, and ensure orders are processed accurately and on time.
• Prepare and process customer quotes by reviewing historical data and partnering with Sales or the Commercial personnel.
• Collaborate with Master Schedulers and Planners to monitor order status, coordinate changes, and confirm delivery dates.
• Communicate proactively with customers when issues arise and work to resolve concerns promptly.
• Partner with the Quality Department to manage discrepancies, address product issues, and generate RMAs when needed.
• Prepare Export Compliance and customs documentation for international shipments.
• Work with the Credit Department to resolve invoice or payment discrepancies.
• Maintain organized and accurate electronic records of customer communications and order‑related documentation.
• Build strong, positive relationships with customers through clear, responsive, and professional communication.
• Adhere to all company safety procedures and Standard Operating Procedures.

Qualifications:

• Associate’s or Bachelor’s degree preferred
• Prior customer service experience, preferably within a manufacturing environment
• Experience with SAP or another ERP system preferred
• Strong written and verbal communication skills
• Excellent problem‑solving abilities with a solutions‑focused mindset
• Proficiency in Microsoft Excel, Outlook, and Word
• Ability to prioritize, multitask, and meet tight deadlines
• Strong attention to detail and time‑management skills
• Ability to work collaboratively across teams and maintain effective working relationships

What we offer you:

Amsted Rail is an Equal Opportunity employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

To review our EEO Policies or to request assistance please go to www.amstedrail.com/careers/ and select EEO Compliance/Statements. To learn more about us, please visit us online at www.amstedrail.com.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities and any other basis covered by federal, state, or local law.

Experience

• 2 - 5 years: customer service

Behaviors

• Functional Expert: Considered a thought leader on a subject
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.