MIS Technician

AF Holding Co. is in search of a MIS Technician! AF Holding offers vacation and sick time, on-site childcare and a comprehensive benefits package focused on wellness rewards, along with 401K and company paid life insurance. This position has bonus potential. Description: The MIS Technician provides hands-on technical support to maintain the stable and secure operation of the organizations workstations, servers, network infrastructure, communication systems, and Microsoft 365 environment. The technician installs, configures, monitors, maintains, and troubleshoots hardware, software, network equipment, and connectivity; supports and trains end users; maintains technical and recovery documentation; performs backups and routine security checks; and documents and escalates design, capacity, and security issues when required. Essential Functions/Responsibilities: Strategy & Planning Partner with end users and department leaders to identify technology support needs, document recurring service issues, and help maintain established service-level expectations. Support business continuity and disaster recovery planning by maintaining accurate recovery documentation, participating in testing, and responding to outages in accordance with approved procedures. Develop and maintain technical documentation, procedures, diagrams, and user guidance for workstations, servers, networks, voice, video, and Microsoft 365 systems. Identify recurring operational risks, capacity concerns, and security issues and escalate them with supporting information and recommended actions. Acquisition & Deployment Assist with planning, testing, documenting, and implementing approved workstation, server, network, communications, and Microsoft 365 projects. Research hardware, software, cloud services, protocols, licensing, and technical standards to support procurement and lifecycle planning. Document technical and business requirements, evaluate available options, and provide recommendations for approved technology purchases. Coordinate with vendors and service providers during approved installations, upgrades, repairs, and support engagements while maintaining awareness of applicable contracts and warranties. Operational Management Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, operating systems, business applications, networked peripherals, cabling, and related hardware and software. Administer and support physical and VMware virtual servers, including associated Windows Server operating systems, applications, storage, print, email, and backup services. Support network infrastructure, including routers, switches, wireless access points, firewalls, VPN connectivity, uninterruptible power supplies, and data cabling. Support Microsoft 365 services and applications, including user access, configuration, troubleshooting, and end-user guidance. Monitor workstation, server, network, and service performance; investigate alerts and connectivity issues; and prepare operational statistics and reports as needed. Receive, document, prioritize, and resolve support requests submitted by phone, email, or the organizations service management system, escalating issues when appropriate. Recommend, schedule, document, and perform approved system and network maintenance, upgrades, repairs, and security improvements. Maintain accurate inventories of workstations, servers, network components, software, licenses, warranties, and related technology assets. Perform routine server, account, configuration, backup, and security checks; document findings; and assist with remediation. Perform and verify system backups and assist with restoration and recovery activities in accordance with established procedures. Provide technical guidance and training to end users and support staff, using clear, user-friendly instructions and documentation.