We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only).

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

Serves as TriWest's senior individual contributor and account manager for the Veterans Affairs' (VA) healthcare facilities, regional offices, and Veterans Integrated Services Networks (VISN) in support of the VA Community Care Network (CCN). Operating without direct reports, the incumbent exercises significant independent judgment and works at an executive level of complexity, managing high-stakes external relationships and translating VA operational intelligence into actionable guidance for TriWest senior leadership. The incumbent develops and maintains positive, collaborative relationships with supported health facilities' leadership and respective staffs, network providers, and healthcare beneficiaries within their assigned geographic area of responsibility. The role requires broad and specialized knowledge of the VA Health System, federal healthcare contracting, and the CCN operational environment to independently assess emerging trends, anticipate risks, and formulate recommendations that influence enterprise-level decisions.

Internally, the incumbent serves as a trusted advisor to the Chief, Military and Veteran Services and other members of the TriWest senior leadership team, providing expert guidance on VA healthcare operations, contract performance, and stakeholder engagement. Work is performed under broad direction with outcomes reviewed at the leadership level; the incumbent determines approach, method, and priority with minimal day-to-day oversight.

Education & Experience

Required:

• Master's degree in Health Care Administration or a related field
• 7 years of executive-level experience and leadership within the VA Health System
• Experience in planning and executing complex, large-scale federal healthcare operations

Preferred:

• Significant experience in Federal healthcare contracts and contract start-up operations
• Significant experience within the VA healthcare organizational environment and Community Care Network Contract
• Experience in leading VA healthcare operations at a strategic or enterprise level

Key Responsibilities

• Provide overarching support and guidance to MVS leadership staff engaged in CCN oversight and operations.
• Provide review and assessment of all Network Adequacy Meetings (NAMs) to ensure all risks and escalations are processed and appropriate leadership informed.
• Advise MVS leadership on matters relating to the CCN contract and VA healthcare operations.
• Intervene with VA offices where necessary and as directed by MVS leadership.
• Assist and support the Vice President for VA Performance Management in monitoring appropriate CCN performance measures and keeping MVS leadership informed on all relevant matters.
• Collaborate with the Command Center to send, receive, and follow up on issues.
• Support contingency operations with the VAMCs and other duties as the ICMOP is further developed.
• Assist in engagement with VA/DoD and Services Leadership in CCN Regions 5 and 6 regarding network and operational matters.
• Provide a comprehensive perspective of CCN operations and performance and deliver recommendations to optimize the VA and customer experience.
• Support strategic planning in anticipation of emerging business trends.
• Other duties as assigned.

Competencies

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapts to different styles; listens critically; collaborates effectively at all levels.

Creativity / Innovation: Develops unique and practical solutions to complex problems; embraces and advocates for necessary change.

Empathy / Customer Service: Customer-focused approach; demonstrates listening skills, patience, respect, and empathy for stakeholder perspectives.

Independent Thinking / Self-Initiative: Critical thinking with the ability to focus on what matters most to achieving outcomes; produces results without direction and identifies necessary resources autonomously.

Information Management: Ability to assess complex, ambiguous information, communicate clearly, and draw sound, defensible conclusions.

Leadership: Successfully engages across different styles of employees and stakeholders; leads through influence and expertise rather than direct supervision.

Team-Building / Team Player: Influences the actions and opinions of others in a positive direction and builds group commitment without formal authority.

Technical Skills: Deep knowledge of the DoD and VA Health Systems; ability to effectively coordinate and influence matrix organizations; expertise in collaboration, public speaking, and executive-level presentations.

Working Conditions

Working Conditions:

• Availability to work non-regular hours as necessary
• Remote work, with occasional travel required
• Government security clearance required

TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $236, 000 to $212, 000 per year.

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®!

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

Benefits

We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.