Why work for First Federal Bank?

Our company culture is driven by our desire to serve our members and communities, something we have done for over 100 years. Along with doing meaningful work, enjoy perks and benefits that come along with being part of Idaho’s only mutual bank – no stockholders or majority owners, just our account members!

Eligible First Federal Bank employees receive paid vacation, sick leave, and holidays; health insurance, dental insurance, and vision insurance; 401(K) retirement; educational assistance; life insurance; and long-term disability insurance.

Employees also receive paid community service hours and can participate in our Pay-It-Forward program to give back to the communities we serve. In addition, the First Federal Foundation has provided over $1.4 million to local non-profits since 2003. For a meaningful job and to be part of a community-focused team, as well as much more, apply today at www.bankfirstfed.com/careers.

Essential Duties and Responsibilities

• Provides excellent customer service and participates in creating a positive work environment.
• Processes a variety of routine transactions to include but not limited to deposits, withdrawals, and loan payments.
• Processes customer requests to include but not limited to cash advances, wires, foreign currency, cash exchanges, bond redemptions, and monetary instrument purchases such as cashier’s checks, money orders and gift cards.
• Uses multiple computer programs and works with other internal departments to conduct research and resolve customer issues.
• Answers emails and phone calls coming into the branch.
• Orders branch supplies and checks for customers.
• Uses and cleans branch equipment such as validators, branch capture, coin machine, currency counter, debit card machine, PIN/sig pads, TCR, and ATM to efficiently assist customers.
• Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet.
• Ensures that the teller station is organized, clean and stocked with necessary forms and supplies.
• Is familiar with all products and services offered by the bank.
• Builds relationships with customers via recommendations and referrals through the Connections software.
• Follows all bank policies and procedures.
• Performs all job duties and maintains compliance with all banking acts, laws, and regulations.

Non-Essential Duties and Responsibilities

• Performs vault duties to include cash shipments and distributing money to tellers, TCRs and ATMs as needed.
• Handles branch security duties.
• Assists with training other tellers.
• Backs up CSR responsibilities.
• Provides teller coverage at different locations, as needed.
• Attends community events to promote the bank.

Qualifications Required

(Required education may be satisfied by experience and/or working knowledge)

High School diploma or equivalent. Must possess a valid driver’s license as some travel between branches and to/from Corporate may be required. At least six months of cash handling and customer service experience.

Physical Requirements and Working Conditions

Standing for extended periods of time, requires close visual acuity and the ability to work and operate computer applications and equipment including copy machine, telephone, scanner, or other basic business equipment. Ability to lift heavy items that may weigh up to 55lbs (e.g., boxes of copy paper/files, currency counters, coin bags etc.). Ability to perform repetitive finger, hand, and arm movements. The job is within the normal office environment range. Some travel between branches may be required (Rovers).

Qualifications Preferred

One year of banking experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.