Service Center Specialist | Supportive Housing Campus

Everyone Deserves a Place to Call Home! Come Be a Part of the Team that is Making it Happen! At the Y, strengthening community is our cause. Our staff members are people who drive this cause it is because of our drive, our passion, our belief in others, and our belief in the strength of our mission that we are able to make a difference every day. JOB LOCATION: YMCA Supportive Housing Campus HOURS/DAYS SCHEDULE: Varied hours Monday - Friday between 8: 00 am and 8: 00 PM. PAY RATE: $12.00-$14.00/hour CLOSING DATE FOR APPLICATIONS: 09/21/2026 - Applications will be reviewed on a rolling basis. POSITION OVERVIEW: Operating within the policies, procedures, and practices of the YMCA of Greater Des Moines, this position is responsible for providing general customer and tenant support, monitoring the facility, and performing basic clerical functions and duties. Service CenterStaff are responsible for exemplifying the Y values and building relationships to foster a sense of community with our tenants. ESSENTIAL FUNCTIONS: Assist potential tenants with required IFA and Section 42 tax credit application, certification, recertification and leasingprocesses.Maintain tenant relations and ensure tenants understand their responsibilities for the community. Assist withtenant issues, concerns and complaints per lease provisions.Ensure procedures are followed for all processes managed through the Service Center (examples include work-ordercommunications, complaints/concerns, rent issues/situations, tenant issues/situations, etc).Provide general customer service support, assisting tenants and guests with questions, concerns and general inquiries.Serve as a contact for tenants to assist with issues and processes.Create an environment where volunteers feel welcomed, engaged, and appreciated.Perform basic clerical and office functions and duties. Manage general phone calls and message services.Assist tenants with mail processes, replacement key services, and fitness passes.Monitor facility, including common areas, front doors, and security cameras as required.Serve as a building supervisor, monitoring the facility, tenants, and visitors.Be knowledgeable in emergency services and respond to emergency situations as required.Attend department and Branch staff meetings as required.Attend trainings and education sessions as required to maintain current knowledge of housing and tax credit rules, regulations and practices.Perform additional duties as assigned by supervisor or designated staff person.Demonstrate and support the objectives of the Association as embodied in the mission statement and values.