Essential Duties & Responsibilities

1. Own the day-to-day operational and clinical performance of trainers or clinical support coaches, ensuring delivery of a consistent, high-quality new entrant journey from onboarding through to readiness for independent practice.

2. Assure learner progression, Trainer/Coach individual capability, and quality standards through active use of MI, observation, audit outcomes and calibration, identifying risks early and implementing timely corrective actions.

3. Provide strong people leadership through regular 1-to-1s, coaching, feedback and performance management, ensuring trainers or coaches are developed, supported and held accountable to agreed standards.

4. Oversee delivery of training or coaching activity against agreed capacity, quality and progression expectations, maintaining personal technical credibility by periodically undertaking assessment, coaching or training activity, and escalating barriers and performance risks to the Operational Delivery Manager as required.

5. Drive continuous improvement by identifying themes and insights from learner feedback, quality data and performance trends, using hands-on experience to inform practical improvements, and contributing to enhancements in training, coaching and supervised practice models.

6. Customer and stakeholder focus: assure learner experience and readiness outcomes, manage escalations, and maintain strong relationships with internal stakeholders including Training, Quality, Recruitment and Operations leadership.

7. Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the business.

Key contacts and relationships

Internal

• Operations Delivery Manager
• Trainers and/or Clinical Support Coaches
• Service Delivery Managers
• Heads of New Entrant Excellence
• Clinical Assurance & Audit teams
• Training, Recruitment and Enablement teams
• Recruitment
• Training & Coaching Team
• Estates & Facilities

External

• Key client relationships as required, aligned to new entrant delivery and assurance activity

Qualifications & Experience

Essential

Qualified and accredited health professional (e.g. nurse, occupational therapist, physiotherapist, paramedic, doctor), with current professional registration.

Competent and approved Disability Analyst, with a strong record of delivering quality and productivity in line with contractual requirements.

Demonstrable experience supporting new entrants through training, coaching, supervised practice or structured clinical development pathways.

Proven experience leading, coaching or managing clinical professionals, with the ability to assure quality, capability and performance.

Strong understanding of clinical quality standards, audit outcomes and professional governance requirements, with the ability to identify and mitigate risk.

Ability to use MI, audit data and observation to drive performance improvement and learner progression.

Confident, calm leadership style with the credibility to challenge, support and influence clinical colleagues.

Desirable

Formal coaching or mentoring experience, particularly within clinical or assessment environments.

Experience working within high-volume, quality-driven or regulated assessment services.

Previous experience balancing hands-on clinical or coaching activity alongside people management responsibilities.

Experience contributing to the development or continuous improvement of training, coaching or supervised practice models.

Maximus Competencies

Embraces Respect

Partners Effectively

Creates Innovative Solutions

Focuses on the Customer

Demonstrates Compassion

Takes Responsibility & Acts with Integrity

A commitment to the principles and practices of diversity, equity, and inclusion

Individual Competencies

Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit for the situation being faced

Resilient - must be able to cope with a demanding and ever-changing workload

Balance - must have experience of working in high pressure situations and be able to demonstrate calmness and rational thinking when situations escalate to become highly demanding

Digitally adept and in tune with use and utilisation of modern and emerging technologies

Strategic Business Acumen

Data-Driven Decision Making

Growth-Orientated Mindsets

Solution focused, Driven

Adaptive Leadership

Emotionally Intelligent Leadership

Travel Requirements - National role - must be able to travel flexibly and freely across UK operations according to demand

EEO Statement

• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. • We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. • Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

£

50, 000.00

Maximum Salary

£

58, 625.00