Primary Purpose

The primary purpose of the Customer Service Team Leader is to:

• Act as the tactical lead on all issues pertaining to achieving the monthly S& OP plan within the market,
• Leading tactical aspects of market- specific projects,
• Being the primary liaison between CSSRs and the Customer Service Supervisor and supervising the CSSSs within the market.
• This includes tactical management of bookings to maximize order level, trial/new business oversight, new product creation, leading change within the team, training of new personnel, and CSSR desk coverage when team members are not available. The team leader is also a crucial first step on the help chain for CSSR issues.
• Additionally, the Customer Service Team Leader is accountable for working across business units and departments to develop and implement new processes for the market and flow paths.
• The incumbent recognizes that accident and injury prevention are equal in importance to production, quality, delivery, recovery, and cost control. The incumbent accepts the responsibility to work safely and promote safety consciousness among other employees.

Arconic Corporation is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction markets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build.

We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our stakeholders.

At Arconic, we:

Act With Integrity: We lead with respect, honesty, transparency and accountability.

Safeguard our Future: We protect and improve the health and safety of our employees, communities and environment.

Grow Stronger Together: We cultivate an inclusive and diverse culture that advocates for equity.

Earn Customer Loyalty: We build customer partnerships through best-in-class products and service.

Drive Operational Excellence: We pursue continuous improvement through innovation, agility, people development and collaboration.

Create Value: We achieve success by generating and growing value for our stakeholders.

This position is subject to Export Control Law: This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. §730, et seq.) and/or the International Traffic in Arms Regulations (ITAR). Authorizations from the relevant government agency may be required to meet export control compliance requirements.

United States EEO Statement: Arconic Corporation is an equal opportunity employer. We take action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.