Collector

Duties and Responsibilities: 1. Maintain work standards on call numbers, talk time and accounts worked. 2. Awareness of dollars collected/ related to monthly goal, throughout the month. 3. Calling debtors to collect on non-performing loans. 4. Skip-trace to locate debtor or liable party to contact. 5. Determine future activity on non-settled accounts, such as recommendations on lawsuit, agency assignment or second voice. 6. Pick-up incoming calls & route to appropriate party or make sound business decision with account. 7. Ensure that all policies and procedures of American Machine are followed, which includes compliance w/ Federal (FDCPA & FCRA ), State & Local laws governing collections & credit bureaus. 8. Ensure all Company guidelines and policies related to employment are adhered to. 9. Respond to complaints. 10. Perform special assignments as needed GENERAL: The above is intended to describe the general content of and requirements for performing this job. It is not an exhaustive statement of duties, responsibilities, or requirements. This description does not preclude the supervising authority from adding or changing duties or responsibilities as required to meet the companys needs.