Customer Service/Support Services Representative - FT - Hybrid Work Schedule

Customer Service/Support Services Representative

Join 1st Financial Bank USA’s upcoming Customer Service training class and build a career supporting credit card customers nationwide.

Monday through Friday: either 8: 00 a.m. – 5: 00 p.m. or 11: 00 a.m. – 8: 00 p.m., plus up to two Saturdays per month from 8: 00 a.m. – 5: 00 p.m. with a day off during the week.

1st Financial Bank USA (1FBUSA), focuses on establishing and maintaining credit card relationships on a nationwide basis to the U.S. college and graduate student market and is currently hiring for a training class at our Dakota Dunes Card Operation Center. Working at 1FBUSA means joining a tenured team of professionals in a casual dress work atmosphere and a rich lineup of health, financial and work/life benefits including:

• Comprehensive and affordable medical, RX, dental, vision, live and disability coverage
• 25-day annualized paid time off
• Health Savings Account with annual company contribution up to $1, 000
• Dependent Care Spending Account with annual company contribution up to $1, 200
• 401(k) with annual company matching contribution up to $2, 500
• Annual tuition reimbursement up to $2, 500

As a 1FBUSA Customer Service Representative you will deliver exceptional customer assistance to our credit card customers via telephone inquiries ensuring complete customer satisfaction and request resolution. Qualified candidates must have customer service experience as well as excellent communication, writing and computer skills, a commitment to exceeding customer expectations, and have the ability to multi-task. Prior experience in an inbound call center environment is desirable.

• Respond accurately and in a timely manner to Card Members via telephone inquiries, web messages and written correspondence.
• Meet established performance metrics including attendance, quality scores and productivity measurements.
• Communicate customer feedback to management as appropriate.
• Verify and update all Card Member contact information.
• Research account historical data to complete customer inquiry.

• Excellent customer service skills
• Effective verbal and written communication skills
• Proficiency in Microsoft Windows Operating Systems & Tools
• Analytical and basic math skills
• Attention to detail and accuracy
• High School Diploma or equivalent required
• Prior experience in a customer service role

1st Financial Bank is an equal opportunity and affirmative action employer.

All qualified applicants will receive consideration without regard to their race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

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