Reservations Manager

Posted: Wednesday, 09 April 2025
Valid Thru: Friday, 09 May 2025
Index Requested on: 04/09/2025 14:14:57
Indexed on: 04/09/2025 14:14:57

Location: Panchkula, HR, 134109, IN

Industry: Hospitality & Leisure
Occupational Category: 43-0000.00 - Office and Administrative Support
Type of Employment: FULL_TIME

IHG is hiring!

Description:

Job overview
To supervise the operations of the Reservations Department during shift by assisting to co-ordinate.
At Voco we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.
Duties and responsibilities
Financial returns:
  • Sell the hotel products and services using up-selling and suggestive selling techniques
  • Prepare and execute action plans which increase reservation sales and associated business
  • Record special billing arrangements for groups and conventions
  • Liaise with Guest Service Leader or Finance Manager for all reservations requiring credit approval
  • Maintain knowledge of special rates/ offers/ promotions
  • Monitor reservation levels and inform Managers of current and future occupancy rates
  • Prepare reports as requested (eg to travel agents, business houses etc)
  • Prepare reservation sales reports
People:
  • Promote the ‘one team approach’ and reliable service through daily communication and coordination with all team members.
  • Works with superior on manpower planning and management needs.
  • Works with superior in the preparation and management of the Department’s budget
Guest experience:
  • Answer any guests enquires practically and simply in adherence to brand standards.
  • Handle guests' complaints appropriately adhering to brand standards or direct them to GSL’s.
  • Reliably handle all special needs and requests of guests and repeat visitors.
  • Process amendments to reservations such as extensions, early departures,
  • Manage “no show” reservations by investigation and recording of same
  • Record and process reservations made by phone/fax/email
  • Accept wait list reservations
  • Demonstrate Brand Hearted behaviours by maintaining compliance with all brand standards, behaviours, hallmarks and license agreement mandates.
  • Handle Telephone Enquires efficiently and effectively
  • Work closely across all hotel departments, seeking proactive opportunities to address specific business challenges, as required
  • Manage and promote the hotel on IHG brand website.
  • Produce monthly reports as required
Responsible business:
  • Demonstrate awareness of Occupational Health and Safety Responsibilities (OH& S) policies and procedures and ensure all procedures are conducted safely and within OH& S guidelines
  • Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
  • Support the hotel’s corporate responsibility initiatives in the areas of community involvement, environment management, workplace health & safety and food safety, drive action plans as required to achieve hotel corporate responsibility objectives.
  • Engage in the hotel CSR activities on timely manner.
Accountability
This is the top Marketing Communications/PR job in a full or limited service hotel and may include meeting space and/or catering facilities. May manage professional level and graphic designing colleagues
Qualifications and requirements
Master’s/Bachelor’s degree / higher education qualification / equivalent in Marketing specialisation or related field, and two to four years of experience in a hospitality or hotel marketing setting with direct supervisory experience, or an equivalent combination of education and work experience. Must speak local language. Other languages preferred.

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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