Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5, 000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

In this role you will act as the first point of contact for customers who attend the AC to undergo their Assessment with the Health Practitioner (HP).

You will be responsible for supporting our customers and claimants who visit the AC along with our HPs who work out of the AC.

As an integral part of the PIP team you will primarily be responsible for the day to day running of one of our

Assessment Centres (AC) supporting a team of Health Practitioners who conduct PIP assessments from the site.

Salary - £23, 400

Benefits:

• 25 days annual leave
• Holiday trade scheme
• 9% combined pension
• Flexible benefits package

This role is hybrid, with 2 days p/w from home and the rest of the time working from either the Hartlepool or Thornaby sites.

• Act as the front face of Maximus managing the customer experience for all visitors and staff attending the AC, working at all times to maintain the highest levels of customer service

• Provide support to customers across a variety of activities e.g. answering general questions about the PIP assessment, assisting with enquiries on expenses claims from customers who have incurred costs to attend the AC

• Ensure the AC is fully prepared for the start of each day, in terms of equipment/supplies and general appearance - ordering supplies/equipment/stationary as required to ensure sufficient stocks are maintained at all times

• Manage the appointment arrivals board ensuring systems keep up to date and in good order

• Provide general support to HPs based or attending the AC

• Act as the key point of contact for the HPs for any IT issues, ensuring they are escalated to the correct team, monitoring the issue through to resolution - escalating to manager if appropriate

• General administration duties; e.g. answering the telephone, copying, documents etc

Key Contacts & Relationships:

Internal

Health Professionals

Senior Site Coordinator

Service Delivery Manager

Qualifications & Experience

• Understanding of claimants needs and appropriately responding in a caring manner when required

• Excellent communication and interpersonal skills

• Excellent planning and organization skills

• Proficient in the use of Microsoft office package

• Demonstrable influencing skills to support the delivery of an excellent customer experience

• Ability to maintain and develop working relationships

• Experience of working effectively in a customer facing environment

• Resilience and ability to deal with setbacks constructively and work to resolution of issues

• Able to demonstrate a clear attention to detail, ensuring that all relevant documentation is collated and correct,

• Work cohesively as part of a medical and non medical team of individuals

• Willingness to travel as required by the business to cover at alternate ACs for absence

Experience of a similar role within healthcare field is desirable

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.