Team Leader

Posted: Friday, 25 July 2025
Valid Thru: Sunday, 24 August 2025
Index Requested on: 07/25/2025 07:30:08
Indexed on: 07/25/2025 07:30:08

Location: Hong Kong, HK, , HK

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Permanent, a division of Hermes, is hiring!

Description:

Responsibilities:

1.) Budget and Sales
  • Help to achieve annual and monthly targets, monitor and review regularly
  • Ensure the boutique reaches the target mix per product department and responsible for the sales of owned product department
  • Analyze sales data and provide constructive suggestions for improvement
  • Execute in-store incentive programs to drive sales objectives, evaluate results and effectiveness

2.) Stock and Process Control
  • Ensure the group procedures are respected and take necessary actions to avoid discrepancy or stock loss
  • Work with operation team on regular stock take and be able to explain discrepancies or irregularities
  • Identify best-selling, slow moving, aging and overstock items, and to propose concrete action plan

3.) Merchandising
  • Ensure the visual merchandise corresponds to the product's sales plan
  • Suggest visual presentation for improving the sales through of slow-moving items
  • Maintain shop display and environment in line with group guideline

4.) Store Operations
  • Be present in sales floor as shift leader to oversee store operation, assist team whenever required
  • Ensure store procedures are properly followed and smoothly operated
  • Handle all customer complaints and difficult situations
  • Conduct briefing session and act as Key Holders and a contact person in case of emergency
  • Propose recommendations to streamline and enhance operational process; eliminate administrative work and reports in order to achieve store optimal efficiency

5.) Team Management
  • Motivate and coach team member to achieve sales and non-sales objectives
  • Observe and review staff's performance with managers on regular basis
  • Build morale and foster team spirit, encourage open two-way communication
  • Monitor and manage the team to ensure enough manpower on floor to serve customers
  • Organize the team to brief other team members after their training session to make sure that all teams share the knowledge
  • Identify training need; follow-through team's learning and practices; ensure on-going applications at workplace

6.) Clientele Development and CRM
  • Support and coordinate company events to develop a closer customer relationship
  • Educate and convey brand messages to customers through different means
  • Ensure customer database management and proper daily handling: explore new recruitment system to increase customer database

Requirements:
  • Tertiary education or above
  • Minimum 6 years' relevant management experience in luxury retail or similar capacity
  • Knowledge of different aspects of shop operations
  • Great presentation, communications, and interpersonal skills
  • Strong analytical mindset and ability to provide effective solutions
  • Good Leadership skills and encourage teamwork
  • Curious individual with good problem-solving skills and eager to seek for challenges
  • Proficient with computer skills and MS Office
  • Good command of written and spoken English and Chinese (Mandarin and Cantonese)

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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