Aftersales Service Executive

Permanent, a division of Hermes

Location: Hong Kong, HK , HK
Employment Type: FULL_TIME
Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 – Business and Financial Operations
Posted: Saturday, 18 July 2026
Valid Through: Monday, 17 August 2026

Job Description

Permanent, a division of Hermes is hiring a Aftersales Service Executive in Hong Kong, HK. This is a full-time position.

Responsibilities:

SAV / After Sales Repair Center
  • Collaborate with store teams on customer service and after-sales service matters
  • Handle repair and defective leather goods, ensuring proper assessment and follow-up
  • Manage spare parts inventory for leather repairs
  • Ensure proper implementation of repair center workflows and coordinate with relevant stakeholders to deliver high-quality and efficient repairs
  • Monitor after-sales center operations to maintain premium service standards
  • Handle and resolve customer repair cases and enquiries by providing accurate information and timely follow-up
  • Work closely with craftsmen to ensure repair quality meets client expectations
  • Proactively follow up on repair cases with stores and the Paris after-sales team
  • Maintain close communication with the Paris team for overseas repair cases


External & Internal Coordination
  • Liaise with external vendors for specific after-sales service requests
  • Coordinate closely with logistics teams to ensure timely and accurate shipment of repair goods
  • Work collaboratively with store after-sales teams and internal departments on all after-sales matters
  • Provide support for ad-hoc or urgent repair and maintenance requests


Reporting & Data Administration
  • Ensure all repair files and qualitative data are accurately recorded in the system
  • Monitor and analyze monthly KPIs to drive continuous improvement in lead time and service quality
  • Maintain and update reference materials and system records
  • Prepare regular and ad-hoc after-sales and repair reports for management review


Back-office & Operational Support
  • Provide on-site support for after-sales operations across various locations, including office, warehouse, and retail stores as required.
  • Ensure smooth day-to-day operational processes within the after-sales function


Requirements:
  • Minimum 2 years of relevant working experience
  • Strong customer service mindset with the ability to handle enquiries effectively and professionally
  • Passion for the brand with sound knowledge of Hermès products
  • Independent, detail-minded, and highly organized with strong analytical skills
  • Ability to work in a dynamic and fast-paced environment while maintaining high accuracy
  • Strong sense of responsibility and ability to uphold company standards and guidelines
  • Excellent communication, presentation, and problem-solving skills
  • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
  • Good command of written and spoken English and Chinese (Cantonese and Mandarin)
  • Willingness to work across multiple locations (office, warehouse, stores)
  • Knowledge of Power BI and proficiency in French would be an advantage.

Education Requirements

high school

Skills

Please see the job description for required or recommended skills.

Benefits

Please see the job description for benefits.

Apply Now

Index requested: 07/18/2026 18:11:27 • Indexed: 07/18/2026 18:11:27