Aftersales Service Executive

Posted: Thursday, 18 June 2026
Valid Thru: Saturday, 18 July 2026
Index Requested on: 06/18/2026 19:50:38
Indexed on: 06/18/2026 19:50:38

Location: Hong Kong, HK, , HK

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Permanent, a division of Hermes, is hiring!

Description:

Responsibilities:

SAV / After Sales Repair Center
  • Collaborate with store teams on customer service and after-sales service matters
  • Handle repair and defective leather goods, ensuring proper assessment and follow-up
  • Manage spare parts inventory for leather repairs
  • Ensure proper implementation of repair center workflows and coordinate with relevant stakeholders to deliver high-quality and efficient repairs
  • Monitor after-sales center operations to maintain premium service standards
  • Handle and resolve customer repair cases and enquiries by providing accurate information and timely follow-up
  • Work closely with craftsmen to ensure repair quality meets client expectations
  • Proactively follow up on repair cases with stores and the Paris after-sales team
  • Maintain close communication with the Paris team for overseas repair cases


External & Internal Coordination
  • Liaise with external vendors for specific after-sales service requests
  • Coordinate closely with logistics teams to ensure timely and accurate shipment of repair goods
  • Work collaboratively with store after-sales teams and internal departments on all after-sales matters
  • Provide support for ad-hoc or urgent repair and maintenance requests


Reporting & Data Administration
  • Ensure all repair files and qualitative data are accurately recorded in the system
  • Monitor and analyze monthly KPIs to drive continuous improvement in lead time and service quality
  • Maintain and update reference materials and system records
  • Prepare regular and ad-hoc after-sales and repair reports for management review


Back-office & Operational Support
  • Provide on-site support for after-sales operations across various locations, including office, warehouse, and retail stores as required.
  • Ensure smooth day-to-day operational processes within the after-sales function


Requirements:
  • Minimum 2 years of relevant working experience
  • Strong customer service mindset with the ability to handle enquiries effectively and professionally
  • Passion for the brand with sound knowledge of Hermès products
  • Independent, detail-minded, and highly organized with strong analytical skills
  • Ability to work in a dynamic and fast-paced environment while maintaining high accuracy
  • Strong sense of responsibility and ability to uphold company standards and guidelines
  • Excellent communication, presentation, and problem-solving skills
  • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
  • Good command of written and spoken English and Chinese (Cantonese and Mandarin)
  • Willingness to work across multiple locations (office, warehouse, stores)
  • Knowledge of Power BI and proficiency in French would be an advantage.

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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