After-Sales Technician
Permanent, a division of Hermes
Location: Hong Kong SAR, HK , CN
Employment Type: FULL_TIME
Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 – Business and Financial Operations
Posted: Tuesday, 20 October 2026
Valid Through: Thursday, 19 November 2026
Job Description
Permanent, a division of Hermes is hiring a After-Sales Technician in Hong Kong SAR, HK. This is a full-time position.
MAIN RESPONSIBILITIES AND ACTIVITIES
General skills
Workshop
Spare parts stocks & Warehouse
Administrative tasks
Stores
PROFILE
PROFESSIONAL REQUIREMENTS
General skills
- To provide professional technical assessment and services to our clients
- To ensure timely completion of all after-sales services and repairs as requested by clients and in accordance to stipulated time frame
- To carry our interventions on watches according to the Hermès standards, guideline and ensure perfect technical function of the product
- To be responsible & accountable for all client's products received for services / repair and to handle them with due care
Workshop
- To repair and control all types of quartz, mechanical and simple complication watches
- To examine watches, remove any damaged parts; repair or replace any faulty parts; clean each part; reassemble, lubricate, and adjust the timepiece; test the accuracy of the repaired item
- To provide basic polishing-refurbishing service
Spare parts stocks & Warehouse
- Spare parts management (logistic - incoming and out-going order new parts ensure sufficient and number of parts in stock)
- To perform quality control and quick service activities at warehouse / stores if need.
Administrative tasks
- To input correct data in internal system
Stores
- To work with Retail Team to ensure smooth delivery & support of clients' repairs
- To work with retail manager on providing technical training to sales team
PROFILE
- Focus on quality of workmanship, high level of skill for complete repair/service of timepiece
- Take pride in achieving and maintaining quality and productivity targets whilst respecting the guidelines and processes in place
- Enthusiastic and self-motivated
- Good communication skills
- Conscientious, flexible and versatile
- Meticulous and accurate in their work
- Good organizational skills, to meet the set lead times
- Excellent analytical and deductive skills, ability to find solutions
- Self-reliant but also enjoying teamwork
- Acutely aware of Customer Service, where complete customer satisfaction is the main objective.
PROFESSIONAL REQUIREMENTS
- Advanced Watchmaking-Repair training or WOSTEP certification
- At least 3 years' successful experience working as an After-Sales Technician
- Candidates with experience in the luxury timepiece industry is preferred
- Candidates must be able to work well under pressure to meet customer service levels
- Good oral and written English
- Good knowledge of the standard IT tools (MS office)
Education Requirements
high school
Skills
Please see the job description for required or recommended skills.
Benefits
Please see the job description for benefits.
Index requested: 10/20/2026 18:20:45 • Indexed: 10/20/2026 18:20:45