CRM & CX Assistant, Travel Retail Asia (Contract)

Internship, a division of Hermes

Location: Hong Kong, HK , HK
Employment Type: FULL_TIME
Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 – Business and Financial Operations
Posted: Thursday, 16 July 2026
Valid Through: Saturday, 15 August 2026

Job Description

Internship, a division of Hermes is hiring a CRM & CX Assistant, Travel Retail Asia (Contract) in Hong Kong, HK. This is a full-time position.

Main Responsibilities:
  • CRM Database Maintenance
    • Account merging and data clearance to improve data quality of the database.
    • Communicate with other subsidiaries for cross-store merging and with the stores for feedback on data entry quality.


  • CRM Activations
    • Adapt the group segmentations to the local strategic needs, focus on the targeted segments and coordinate corresponding action plans.
    • Execute CRM activation plans to improve recruitment, retention and loyalty rate, measure effectiveness and follow up plans.


  • Clienteling Activities
    • Support outreach campaigns through one-to-many or one-to-one communication channels including outreach lists, assets building and reporting.


  • CRM Analysis and Reporting
    • Prepare and present monthly CRM dashboard to the stores and to the management.
    • Produce ad hoc CRM reports including customer trends, focused métiers, targeted customer segments, etc.


    5. Customer Experience & Service Optimization
    • Analyse Service Excellence Visits to identify pain points and work on service action plans.
    • Coordinate CX projects to enhance the overall customer experience.
    • Perform other ad-hoc duties


    Profile
    • Undergraduates or fresh university graduates, preferably in Business Administration, Marketing, or a related discipline.
    • Independent, detail-minded and well-organized. Able to work under pressure.
    • Able to develop and maintain collaborative relationships and foster teamwork with multiple levels/departments within the organization.
    • Very strong data analysis skills, project management and time management skills.
    • Proficient in Microsoft Office, particularly Excel and PowerPoint
    • Good command of written and spoken English, Mandarin and Cantonese
    • Available to work commit at least 3 days a week.


    #LI-IL1

    Education Requirements

    high school

    Skills

    Please see the job description for required or recommended skills.

    Benefits

    Please see the job description for benefits.

    Apply Now

    Index requested: 07/16/2026 18:12:02 • Indexed: 07/16/2026 18:12:02