CRM & CX Assistant, Travel Retail Asia (Contract)

Posted: Tuesday, 16 June 2026
Valid Thru: Thursday, 16 July 2026
Index Requested on: 06/16/2026 20:15:16
Indexed on: 06/16/2026 20:15:16

Location: Hong Kong, HK, , HK

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Internship, a division of Hermes, is hiring!

Description:

Main Responsibilities:
  • CRM Database Maintenance
    • Account merging and data clearance to improve data quality of the database.
    • Communicate with other subsidiaries for cross-store merging and with the stores for feedback on data entry quality.


  • CRM Activations
    • Adapt the group segmentations to the local strategic needs, focus on the targeted segments and coordinate corresponding action plans.
    • Execute CRM activation plans to improve recruitment, retention and loyalty rate, measure effectiveness and follow up plans.


  • Clienteling Activities
    • Support outreach campaigns through one-to-many or one-to-one communication channels including outreach lists, assets building and reporting.


  • CRM Analysis and Reporting
    • Prepare and present monthly CRM dashboard to the stores and to the management.
    • Produce ad hoc CRM reports including customer trends, focused métiers, targeted customer segments, etc.


    5. Customer Experience & Service Optimization
    • Analyse Service Excellence Visits to identify pain points and work on service action plans.
    • Coordinate CX projects to enhance the overall customer experience.
    • Perform other ad-hoc duties


    Profile
    • Undergraduates or fresh university graduates, preferably in Business Administration, Marketing, or a related discipline.
    • Independent, detail-minded and well-organized. Able to work under pressure.
    • Able to develop and maintain collaborative relationships and foster teamwork with multiple levels/departments within the organization.
    • Very strong data analysis skills, project management and time management skills.
    • Proficient in Microsoft Office, particularly Excel and PowerPoint
    • Good command of written and spoken English, Mandarin and Cantonese
    • Available to work commit at least 3 days a week.

    Responsibilities:

    Please review the job description.

    Educational requirements:

    • high school

    Desired Skills:

    Please see the job description for required or recommended skills.

    Benefits:

    Please see the job description for benefits.

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